十五號比肯飯店(XV Beacon)

The hotel is quite good, and always my go-to because of Mooo Restaurant off its lobby. Where the hotel can improve is in the reception experience. It’s really low-energy, borderline rude. Most recent example was Shauna last night being quite unhelpful with me on the phone as I called the hotel en route from the airport. Wasn’t a huge deal, but the reception folks should exert a super positive, helpful, and welcoming energy, which does not exist today, in my consistent experience.

Overall the experience was not as advertised. We paid a premium for a “view” of the Common. The Boston Common was only visible from a narrow angle through one of the windows at the far end of the room. The room was advertised to have a working fireplace. When we decided to light it after dinner, when we had settled in to watch some US Open tennis after wandering the city, we found that management shuts off the pilot lights and you have to call down to the front desk and ask someone to come up and light it for you. Not really what you’re looking for at that point in the evening. The tile grout in the shower was badly stained, indicating it had been poorly cleaned on a consistent basis, which gave an uncomfortable vibe to the bathroom experience. The fixtures in the bathroom were difficult to operate.

The staff is very attentive, but not over attentive. Just right. The room was clean and properly appointed. They went the extra mile to arrange for the car service they provide to fit into our schedule.

Staff could not be more kind and accommodating. Overall stay was a wonderful personal experience. Concierge was some of the best I have ever encountered traveling

Great place, extremely friendly staff, clean and right in the middle of all the good things Boston has to offer! Will definitely be back!

The location of XV Beacon is fantastic. However, we has issues with a faulty fire alarm that woke us up in the middle of the night - twice. The hot water was also spotty in our room and we had to call maintenance. It was a nice change to stay here but not sure if it's worth a future investment.

I am so surprised this is a 5 star hotel. It did not have 5 star hotel amenities. For starters the toilet paper was like a Brillo pad!! Why would a 5 star hotel have such crappy toilet paper? Gas stations have softer toilet paper. The towels were also a very poor quality. They were ribbed and very rough. The pictures online must be from 15 years ago because the hotel DOES NOT look like that! There is no way this place is worth $400-$500 a night. I’m so disappointed I used my free ********** nights for this place. The furniture in the room is worn and dated and the carpeting needs to be replaced. The desk in the room was all chipped, wobbly and worn. The end tables were damaged. The bed was comfortable, but it was incredibly small. It was more the size of a full size bed than a queen. They had a car service, but it was hardly ever available. We reserved the car for a dinner drop off and then they wanted to drop us off 30 minutes early. What’s the point in a reservation?Every time we were coming and going there was no one holding the door open. And no one brought our luggage to our room. There was an espresso machine in the room but it did not work. Everything about this place was a disappointment!

This place is a great quiet escape and it’s perfect for families with little ones too!

The coziness of the hotel, the beautifully decorated room and the proximity to much of what Boston has to offer, made this birthday getaway great. This is what every boutique hotel should strive to be like.