I arrived at 4:15 for a 5pm wedding. my room wasn't ready because elite marriott members get a late checkout. So I was given a temporary room to get ready for the wedding. When I checked back at the front desk for a key to my room after the wedding ceremony I was told the temporary room was my permanent room which didn't have enough beds for my husband and kids. I insisted. they then said I could have my regular room but it wasn't yet ready. So I came back again later and they gave me a key to my new room. When I walked to my room they had moved our luggage (good) but there was a bag of linens and another bag of trash in the hallway outside of my room. When I checked out the next day the trash and linens were still there.
I let Marriott know this was unacceptable for a $540 room before taxes. I did hear back from someone who said they were sorry and would try to do better next time. Honestly they should have given me a certificate for a free night at the hotel. It was not a good experience, though a great location.
翻譯
KaraBeth
入住於 2023 年 9 月
其他
4.0/5
很好
發布於 2023 年 9 月 4 日
Very clean and well maintained property. The staff was friendly and attentive. The location was perfect! We walked to the Aquarium and Quincy Market but there were other places to eat and tours to go on just steps from this hotel.
翻譯
Liliane
入住於 2023 年 5 月
其他
1.0/5
發布於 2023 年 5 月 22 日
The elevator made a loud noise (loud creaking) every 5 minutes which kept me up all night for 3 nights. Audrey (Aubrey) at the front desk acknowledged the noise, said "It just happens". My refrigerator did not work. We went out Friday night with the car and there was no valet at 11 pm for over an hour to put the car away. The front desk had to call him 3 times. I paid $645/night for a harbor view and my view had a wall for the next room so I could only see 30%. What a rip off!!!