薩爾維亞迪諾飯店Il(Il Salviatino Firenze)

We stayed for 3 nights back in August ,sorry for the delay writing this review : husband and I absolutely loved our stay ,a stunning hotel ,everything was perfect ! The staff is so lovely and helpful , the building itself and the garden , the terrace just stunning , the plants, the flower arrangements, the lovely scent throughout the hotel, honestly just wonderful. We will be back for another long weekend next summer for sure - Thank you !!

Think White Lotus meets Nine Perfect Strangers! Nestled in the hills above Florence this 16th century Italian mansion has a magical mysterious charm. Every room and area is an architectural designer delight providing a procession of luxurious spaces each with their own unique qualities inviting you to pause, linger and enjoy. They all culminate on the terrace with outstanding views of Florence, the star performer. The room was elegant and the bathroom beautifully clad in marble. We received a gourmet welcome treat which previewed the restaurant’s high standard. Also, we utilised the pool which was refreshing and in excellent condition and the massage was possibly the best ever experienced! The only drawback I hesitate to add is that our wish for the AC to be cooler but we are Australian and prefer it that way. Il Saviatino is an oasis of calm & serenity amid the Florentine tourist hustle and bustle. It is truly a sensory experience; with flowers, art work, gourmet treats, the warm sun and nature. Romantic, indulgent and luxurious is descriptive of the hotel. The staff are professional and discreet yet friendly and warm with further enquiry. We very much enjoyed our stay at this fairytale Italian Villa.

The location of the hotel is nice 10 minutes from the city center of Florencia. It's beautiful the hotel and with amazing views. A warm welcome from the staff. The big downside it's the staff that works at the restaurant and terrace!! Terrible service! For such a luxury hotel. We were seated outside to have a drink and took over 30 minutes for someone to attend us! After that, we decided to have dinner. We ask for a table inside. We sat and again no one came again really terrible service!!! In the end, we decided to go cuz no one showed up! Very disappointed! End of story…. Just ordered room service!!

We were on a 10 night tour of Italy, having started in Bellagio, Lake Como. We had 4 nights in this hotel. We loved the peace and tranquility of the Hotel, the style is very elegant, and it smells gorgeous from all the diffusers around! When I asked for an ironing board and kettle, it arrived very promptly. Loved the Pool area and the terrace offers a fab view of Florence. Special mention to Paul the Concierge for his friendly, helpful service. All good. However, we found it odd that the Shuttle Bus doesn’t run on the hour all day. Why have such a big gap? It means that you can’t just do a morning in Florence, as the first bus back in the afternoon is 4pm. Taxis to and from central Florence are expensive - expect to pay around 35 euros each way! Service on the Terrace is very hit and miss. On our first morning we came down to breakfast at 7.30am when it opened as we had tickets booked for a Museum visit. It was a little cool so asked to sit indoors. We were the only guests around. Rather than see to us straight away, the Waiter finished laying out tables for invisible guests, while we waited. It all seemed a lot of trouble for him. We ordered two pots of coffee, one with Oat milk and one with normal milk. Two pots of tea arrived, no oat milk. So we ordered them again, and exactly the same thing happened. So we ended up ordering Cappuccinos as it was easier! Surely with so many Americans staying, black americanos with hot milk is not too difficult to understand! There was one young male waiter who was very good (sorry, didn’t get his name), but in general it seemed like they needed someone to organise them better. If these service issues could be addressed, this Hotel would get my 5 stars.

Awful experience. It was our anniversary and we tried to enjoy it but so many things went wrong. My wife cut her foot on glass on the terrace. The interiors are from a flea market (with a room rate of EUR 700+, we expected more) and cheap. One metal chandelier fell on my head on the final day so I left the venue bleeding from the head. The distance to the city requires a taxi and the hotel shuttle is not frequent enough. Service capped it all off as it did not exist. We will not return.

I enjoyed this beautiful villa ! Near the Florence city , it is quite , beautiful garden , trees and hotel is well updated ! Unfortunately the Wifi is not covered well . Some homepages can’t be opened , they are blocked .. it caused trouble for me to excess to the stocks and others website . They definitely need to solve this problem … Audrey

This place seems like it has just been taken over by new management but at the same time they've hired staff with close to zero experience. From the moment we got there nothing went right. Our first room had rubbish AND A SOILED TOWEL in the chest of drawers when we checked in. When we told them they offered to clean the room!!! No thanks. So we moved rooms. The room also had holes in the chair fabric. The next 4 rooms we saw were all bad in their own way. The ones with the nice view were all too small. Finally after 2 days they showed us a room at night and tricked us into taking it but then in the morning realised it had zero natural light and only had portal sized windows. It also had no view. What a disappointment of a hotel. None of the rooms have balconies. The cleaners also once walked in without knocking even though the do not disturb sign was on. On another night they just outright didn't turn down the room and when we questioned them they tried to tell us our do not disturb sign must have been on this time. The staff were mostly outright incompetent. More than half just didn't speak English. This is strange for Italy - I've travelled around Italy for 20 years and never had such a poor level of English even in the lesser tourist areas. They had no idea about the Tablet Plus extras like the welcome drink and free mini bar so we had to remind them (and never got the welcome drink). The staff didn't tell us about breakfast ending at 1030 and first morning tried to get breakfast at 1040 and they were closed. They then tried to charge us 14 euros for 2 coffees because we missed breakfast. They also didn't tell us that there was a shuttle service into Florence every hour. I literally asked 2 different people 2 different times whether we should drive or get a taxi, and after both driving once and getting a taxi once, on our last night we were finally informed about the bus. The swimming pool from the pictures is a bit of a lie. The pool is basically on a different property and they offer a golf cart service to get to it. The good deck chairs go early so you either have to sit below the pool or on regular chairs (not lie flat). It was an absolute waste of 4 days. Completely ruined our Tuscan holiday. I urge you NOT to stay there as I wouldn't want anyone else to have such a bad experience.