蒙維德 - 葡萄酒體驗飯店 - Unlock Hotels 集團

Very disappointing — especially on my birthday I paid for a night in a room that looked like a repurposed stable: no proper windows, several air drafts badly covered by a blackout curtain that let in morning light, rotting wooden floors, and large spiders in the room. The shower was placed so poorly (literally above the soap holder) that it was impossible to shower without hurting myself. I complained at reception, but was told the hotel was fully booked. Later I received an email offering a suite… for an extra €250. After complaining again, they offered by email a “prestige” room for €50 more — by then, I was already very disappointed. I had also booked a wine tasting and spa session, which were fine but didn’t make up for the overall experience. In the end, they refused to give me an invoice, and no one even asked if I was satisfied. The location may be beautiful, but the service and guest care were absolutely lacking. I will not return and cannot recommend it.

Optima localização e vistas Boa limpeza Quartos bons, sem deslumbrar (vista para as vinhas) Serviço razoável (um pouco atabalhoado, mas sem duvida esforçado, parece um pouco desorganizado !)

a beautiful hotel and in a location. Great service and friendly staff. Would come again.

入住時間較長但飯店 很好。 另外，晚餐時間預訂為21:00，但僅限 21:35 有空位嗎

住得很愉快，但僅此而已。 從我聽到的關於這家酒店的消息中，我對這家酒店抱有更多的期望。