Holiday Inn Express 村西(Holiday Inn Express Kansas City - at the Legends)

Great stay had nice relaxing time

Peaceful

We came in to check in at 4:10. We didn’t receive our keys then due to our room not being ready. We waited and waited and waited. Finally after about a hour we talked to the man at the front desk about our room still wasn’t ready. Then about 30 minutes later asked again. Still wasn’t ready but we were told there was a room with to queens available but said no because there was a family that obviously needed that room. Waited again after 30 minutes our room was finally ready. Overall waited 2 hours while kids were running around being loud but that’s just part of it and I understand it’s not the man at the front desks fault but seriously 2 hours!!?!?! People that got there wayyy after got their rooms wayyy before us. There was just zero communication between people. And to add to that got to the room tv didn’t work had to go down twice to finally get help. Thank you to the very kind manager at the time for coming up immediately to help us.

Great place to stay with kids. It's super clean, friendly staff, smell good, great breakfast and nice pool, the water is warm. It's close to restaurants and retails stores. Traffic is light.

Estaba muy limpio y los empleados muy atentos y muy buen desayuno lo que no me gusto fuel el edificio de enfrente abandonado

Check in was fine. Room was clean enough. Window shade was broken. Tv would only get 1 channel.

Everything was as expected except for the pool. It was very dirty and the table/chairs around the pool were needing to be replaced.

The first room did not have working heat and the water was not very hot. I appreciated the closet space and coat hanging area but the fridge door was stuck shut due to it being sticky. There was a small moldy smell.