6號汽車旅館，邦特爾, MO

reserved a King bed online and paid in full. The owner and I have some bad history. Back in December my mom had an emergency, ( Car accident) and was air evac to Cape Girdeau Missouri. From there she was air evac to Nashville Tennessee. I wasn't back at check out. I didn't think at the time, Nashville is a bit of a drive from Missouri, I seen someone was calling me from a Boone Terre Missouri number but I couldn't answer at the time because I was on the phone with the doctors about my mom. About the 100th time the owner time he called ( it seemed like) I finally answered it. He was very hateful and aggressive. I explained to him that my mom was in an accident, she's in surgery now and that I will be there as soon as I could to get my stuff out of the room. He didn't care, he said check out was at 11am and if I wasn't there by 2pm my stuff would be set outside and he didn't care if it was taken. I pled with him but it was a no go. I didn't make it to the hospital. I turned around and headed back to the motel. I made it there around 6pm and he was livid. He wouldn't let me say a word. I finally had to scream "" HOW MUCH DO YOU WANT FOR ME TO GET MY BELONGINGS?"" He said $20.00 extra. I had no choice but to pay it. He unlocked the room I got my stuff out and he told me not to come back. Now it's March, I'm back, My husband and I rented the room. Apparently he remembers me. He said there's no King beds available. I asked what was? Double Queens. It's $6 more. Again I have no choice to pay. I'm not allowed in the office. Apparently he's sick. I give him my card and DL, My husband and I get to our room, we start to settle in and the TV doesn't work. Then 2 roaches runs across the wall. 1 towel, 1 wash cloth. ( NOT OKAY). We're both are so drained we just don't want to fight with him. Later that night I wake up and I realized I've left something in the car the. I walked passed this room with the curtains open and long and behold a KING BED! I want a refund or the BBB will be notified. This is wrong on all levels. Please help!