Best Western Plus Bonham

I was pleasantly surprised by this motel because Bonham is not a very large city but this motel was either brand new or else so completely remodeled that it looked new. It truly was the nicest room I've stayed in for a long while, and the employees there were very friendly and kind. It was quiet and sound did not seem to carry from other occupied rooms, and the bed was very comfortable. I have nothing but good to say about my stay here!

The ice machine was not working during our stay, was told to go to the neighboring hotel to get ice if we needed any - should have purchased bags of ice to accommodate your visitors especially since the machine had been down for several days. only ONE ice machine for guests. At breakfast the toaster and microwave were not working the 1st morning and the yogurt machine was not functioning both days. As an adult children's juice boxes are not something I want to drink from, quality of juice is way below average and the straws are way too small. The shower curtain had SEVERAL faded stains and should have been replaced. No do not disturb sign in room, had to make our own. The front desk staff were professional, personable and apologetic, however for a new hotel we found these issues unacceptable.

Walked in, no one at the desk, rang the bell on the desk, no response, called twice. to the property, heard the front desk phone ringing in front of me, no one answered the phone on two different calls. Other hotel occupant was in the lobby and advised that the front desk person was cleaning in another area of the hotel.

The property was new. The breakfast was the only demerit I would give it. Why does Best Western always serve an "out of a box" breakfast? The eggs were probably the worst of the items on the menu.

Staff was undeniably amazing. Every single one that tended to my family. They accommodated our needs to the best of their abilities. I’m super impressed. Thank you best western !

Thete was no hot water for the whole weekend. I had family inthe same hotel,but could not call ròm to room. Now i find out when got home that they ran my card and i paid cash ehen i checkef in on friday nite Oct 13,so they are charging me twice for a weekend that i was very dissatisfied with amyway.

The staff was accommodating and professional. The establishment itself was lacking. Elevators did not work, no hot water for showers, pool was closed for repairs, WiFi was out. There was hair in the shower from previous customers.

The bathtub in our room still had used soap and hair all in it. So it obviously wasn't cleaned very well. The pool was moldy and green so my son was disappointed, we wanted to swim for his birthday. There was vomit in the parking lot and the gravy at breakfast was brown chunky water..if anything.

Because of some sort of error with their system, we were left stranded and not allowed to check in. We had to try and find somewhere else to stay. It was a nightmare