Grand Padis Hotel的評論

住宿方回覆: Dear Feihin TingTing, Thank you for choosing to stay with us as part of your Ijen tour! We’re glad to hear that you found our amenities, including hot water and a hairdryer, convenient. About the limit option, we do have variety option for breakfast at hotel (buffet). We recommend for your next visit, to have breakfast at hotel for more breakfast option. We appreciate your feedback regarding breakfast variety and will take it into consideration for future improvements. It’s great to know that you found the nearby dining and shopping options useful as well. We will for your next visit with the better rating from you and a better experience. We hope to welcome you again in the future. Safe travels! Best regards, Staff and Manajemen Grand Padis Hotel

住宿方回覆: 親愛的 Companion58271149973， 感謝您花時間與我們分享您的經驗並向我們提出問題。請允許我們代表管理層致以最誠摯的歉意，特別是對於您最近入住我們酒店的情況。我們真正理解您的感受，但首先請允許我們解釋有關您問題的每個細節。請告知您，我們首先從您的旅行司機那裡得知，在道路中間（主幹道）發生了交通事故，這將導致您遲到酒店，因為這種情況會造成很長時間的交通堵塞。為了澄清你的說法，我們沒有接到你的任何電話，甚至連一個電話都沒有。我們僅透過您的司機與您溝通。在這種情況下，我們要求您的司機告知您是否允許我們在退房時間即將結束的情況下收拾您的物品，而您的司機告訴我們您對此表示同意。根據這些資訊/您的司機命令，我們然後戴上手套打包您的物品（如果您擔心陌生人接觸內衣，我們的男性工作人員只打包男性客房，女性工作人員也是如此）。告訴您，並不是我們不想等待您的到來，我們只是按照管理程序辦理了退房時間，即中午12點。您後面的下一個房間已被預訂，有些客人已經在大廳等候。作為道歉，我們提出在您離開之前洗個澡，您和您的朋友也洗了個澡。在您離開之前，我們還就這個問題向您的司機進行了反复核對，我們發現這是司機的錯誤，他們首先顯然沒有告知您有關打包許可的信息，並將責任歸咎於我們。請接受我們對疏忽的歉意，我真誠地希望您能讓我們再次有機會歡迎您回到酒店，享受自始至終的完美體驗。接下來我們將確保這個問題不會再發生。最誠摯的問候， 飯店管理

住宿方回覆: Dear Dream, We would like to thank you very much for taking the time to write us such a beautiful review. It is our pleasure to be able to deliver excellent service and we are happy to know that you really enjoy your time with us. It would be a pleasure to welcome you back in the hotel soon again. Please let me know, once your way will bring you back to Bondowoso. With best regards, Rima

住宿方回覆: Dear cqfp123, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. We regret the inconvenience caused by the check-in process, water temperature, and the night lamp switch placement. Your concerns are important to us, and we will address these issues with our team to improve our services. We also appreciate your comments about the spacious room, comfortable bed, and working WiFi and A/C. Regarding the breakfast box, we will work on better packaging to ensure a more convenient experience. We truly appreciate your insights and hope to have the opportunity to provide you with a much-improved stay in the future Best regards, Staff and Manajemen Grand Padis Hotel