博爾斯瓦德11Fountains - De Vleermuis附近住宿

We booked the room with dinner, breakfast, and bike rental the next day. The staff are very nice. The food was wonderful, and the biking was the best of all. We rode into the town and then through the cow pasture behind the hotel. Beautiful town and beautiful woods. The room was very clean. The bathroom has a comfortable tub and a nice shower. My only suggestion is to use your google translate on the menus if you speak English. The waitress who translated did a good job, but when I read the menu later, I realized I had missed options that I would have definitely ordered if I knew what they were. I ended up wasting an appetizer because I didn't understand what I was ordering, but the rest of the meal was lovely. My steak was an excellent cut of meat. I loved the town of Sneek and want to go back (hotel included).

What a great experience. Clean, modern, outstanding breakfast buffet of hot and cold items, and the most responsive front desk I’ve ever had. Great bicycle storage right inside. Barely a mile from the train station. And when I left a shirt and pants in the closet, they found them and saved them for me.

Heel vriendelijke personeel. Plattegrondje ontvangen van de stad. Op de kamer koffie en thee, maar ook frisdrank aanwezig (gratis). Procedures m.b.t. parkeren verliep soepel en klantgericht. Kortom: er zijn veel hotels die hier nog een voorbeeld aan kunnen nemen.

Pleasant hotel, however without doubt the worst customer service I’ve experienced. I initially booked via booking.com where no upfront payment was required. I had to make an amendment to the booking and cancelled booking.com and booked Direct with hotel. I was travelling with my wife for business and to meet with Dutch colleagues at the hotel. On arrival at the hotel, I was informed they had 2 bookings for me. I advised this was a mistake and the receptionist told me that it was ‘no problem’ and the second room would be cancelled. The next day I received an email cancellation with an invoice for the 2 nights which had been taken from my company credit card. I explained that the booking was an error but the response inferred that I was lying and had booked the room for other unknown guests. Had I have known I was being charged for the room, I would have found someone somewhere who could have used it. Eventually after some e-mails I was offered a refund for the 2nd night on the basis that the hotel wasn’t full that night. I asked for a manager to review the situation and for refund to be credited back to card I paid with. I have received no further communication from the hotel or any refund. I spoke to my bank who advised the hotels position was that 2 bookings had been made and were therefore chargeable despite e-mails to contrary re refund for 1 night. I have stayed in a number of hotels in The Netherlands for business and never experienced such poor service. On a plus point, the hotel is quite nice and is in a nice town, but will not be visited again by me.