Overall, this is a wonderful hotel, and we would have given it five stars except for a mixup upon our arrival. Though we expected to be in a remote location, not the main building, we were shocked to find that our room was four full flights up with no elevator. Initially, the hotel staff member handling our check-in insisted that we have been informed of this, and that we had accepted the room knowing there was no lift. However, I found the email from them that clearly stated there was elevator access. It turned out that we had been sent incorrect information about our room. When the hotel realized it was their error, they did the right thing and moved us to another room in the main building that was accessible by elevator. After that little mixup, we had a wonderful stay. The breakfast is particularly noteworthy due to the charming baristas who are there every morning to make espresso drinks to order! We loved the location, the historical significance of the hotel, and the decor. Our check-in experience does not change that.
翻譯