We planned to stay here August bank holiday weekend, having booked in June we had planned our whole weekend and looked forward to a weekend away. We had paid, received confirmation and then 3 days before our booking was CANCELLED! We were gutted as our plans had completely fallen apart, I rang and was told there was a leak/electrical fault in 2 rooms and that 2 random bookings were cancelled due to this. I questioned why it was our booking which had been cancelled as we had booked well in advance and told “well it’s just the way it is” terrible service, no alternatives offered and a poor apology. Seems that as we were organised and booked early so paid less for the room we had the booking cancelled and last minute bookers who paid a significant amount more got to keep theres. Would not recommend!
翻譯