Makani豪華漂泊者(Makani Luxury Wanderlust)

Worst service I’ve received in my life. Anywhere. Day 1 asked for info on the menu because I’m lactose intolerant, even when the menu specified that the granola was prepared with almond milk they told me they didn’t have almond milk at the hotel. When I received my order of huevos rancheros (plural) I received the whole menu including *A* huevo Ranchero with cheese. Thereafter every time I ordered coffee it took between 1 and 1.5 hours to come. Day 3 ordered coffee, OJ and bowl of granola which by then we’d agreed on lactose free milk. The order took almost two hours to come because there was ‘confusion’ on Coffee. Coffee. The granola did not come with lactose free milk because an hour after I ate it, I was violently ill with vomit and diarrhea. Day 4 - for some reason they took my towels and didn’t bring them back. I called endlessly the front desk and no answer. So I showered and used the hand towels to dry. Day 5 . Hoping to spend a day in paradise because the hotel is beautiful when ordered drinks and food by the pool half of the order came. The server forgot about us never came back. Went to check twice on the order and turns out they only ordered half my order the rest didn’t come. Asked for it twice, 2. Hours. Later. The order came. No apologies except oh we have too many people today. So what was the excuse for the res of the week? The hotel is WAY too expensive for such poor service. Note: I also had a massage which should’ve been a calming and enjoyable experience. However the spa is open air and right next to the DJ so while you’re being massaged there’s a confusion of reggaeton and calming music, while the mosquitoes attack you mercilessly. The masseuse was better suited to knead pizza.

The facilities are amazing! What made me happy, was to see that the hotel and employes take care of the dogs of the island. I hope they have a program to castrate the female, so they keep healthy. It was joyfull to have them with us! Amazing pool, restaurant and the rooms are also super cosy with nice furniture.

An amazing peaceful resort that reminded me of my stays on small islands in Fiji without the 14 hour flight. Communication from hotel is great. They tell you to meet at a tent on the beach and helpful boat staff take care of all luggage. Some mention the boat ride is rough, but for us both directions was a pleasant ride. Staff greet you upon arrival at island. Check in was easy and fast. We staying in the villa that overlooks the water. Private pool is clean and everything in room is perfect. Important to know that this resort is a day club. Stayed 3 nights and generally about 10-20 people come from 11-5. Before 11 and after 5 we had the entire resort to ourselves or would see at most 4 other guests. Food in restuarant was excellent. There are 6 dogs they live on property. If you hate dogs the staff will chase them away, but we were the opposite and they are super cute. One spent the night with us and kids will enjoy the small friendly dogs. Read the fine print about where your lounge chairs will be. As a hotel guest, you are below the pool, in front of a wall before the beach because the pool chairs are for day club guests. 3 of 4 days we were given great spots at the pool and only 1 day placed on the sand. Service is excellent, but almost no English if you care about that. Overall; incredible room and property. Alone at restaurant for breakfast, nice people come for the day and then deserted late afternoon once again.

property and our room were perfect..however the service is very very slow