Homewood Suites by Hilton Minneapolis - Mall of America

Overall good. Breakfast options are very limited. Parking is easy. But you may see some suspicious Guys around the cars in Parking area! Nice staff..

They need to do some maintenance on the rooms before guests come to stay. In our room, we had four guest, but was missing a towel which is no big deal and itself. One of the TVs was not operational in the room, but the biggest deal was a toilet that was constantly plugged up. We informed them and their solution was to give us a plunger in a sack Which I use an exerted force to unplug the toilet but it was in such condition we could not put toilet paper down and had to use the bathroom in the lobby could not go anywhere because everything was booked up and it was evening so hopefully they get it fixed for the next person

As a person that is handicap with a bad back the bed was so wear out I was hurting so much while trying to sleep. I had gotten up and moved to the couch and used the couch and ottoman to sleep on. The couch and ottoman was more comfortable to sleep on then the bed. The bed in my room was so wore out u could see where it was dipping in the bed. Also there were spider webs in the corner where the certain was and not high up either they were in the lower corner all the way up the corner. The breakfast was the worst breakfast I have ever had at a hotel and I go to hotels about 6x a year. The ony good thing that was there for breakfast was the cereal and yogurt. I will not be returning to this hotel. The best part of this hotel is its close to the mall.

Nice hotel for the price. A bit aged but well-maintained. Overall a good deal for the price.

The staff was amazing and so helpful and hospitable. The rooms were clean and everything was stocked and available. Will definitely return because of care and quality from here

Couch was pretty awful. Would recommend requesting room on south side of the building to avoid hearing light rail throughout the night. Front desk service was meh.

Mr. Phil Rommel was really accommodating to us. He tended to all our family needs. We asked if we could stay a little bit longer during check out as we have a lot of things that we have to load and put away and he let us stay for another hour free of charge.

The mattress was terribly old and uncomfortable as were the pillows. They were completely flat and had no support what so ever. When the furnace kicked in, it was so loud and startling it woke us up each time.

I only gave 3 stars for the staff which is not really fair. The majority of the staff was excellent. We had one odd experience where my partner got a glass of milk out of the breakfast area15 minutes after breakfast time. She just wanted a little milk to settle her stomach. She already had the milk in a to go cup. A staff member told her she couldn’t have the milk and told her to pour it out! I don’t understand. Why?