科莫湖文華東方飯店(Mandarin Oriental, Lago di Como)

One of the best hotel I have ever stayed in. Service, location, people, everything was perfect.

可愛的飯店。然而，我們的房間太小了。他們至少可以將電視安裝到牆上以騰出一些空間。他們有一張桌子可以放東西，但他們應該放一個梳妝台。我們有一個非常小的壁櫥。他們給了我們一個位於山頂的房間，所以如果你需要高爾夫球車的幫助，你會覺得有義務給小費，所以想像給5或6次小費。你只需整天給小費。住宿費用昂貴，但住宿體驗不太舒適。

Food was extremely disappointing. The staff was terrible, unprofessional, and did not communicate with one another. Mandarin is supposed to be a world class resort and service. I wish I could dispute these charges but I don’t know how… it was horrendous. Spending 3500-4000$ A NIGHT for terrible food and service is very sad. I even went to the pool one day and they were full and I had to sit and wait for a chair 1 hour. I am a big client of yours on ******* but this was a terrible experience.

Es un hotel realmente increíble, con una vista al lago maravillosa y cada detalle del hotel está bien pensado

總的來說我們的體驗很棒。服務非常好，在這個價位的豪華酒店裡，這是你應該期待的。我們在酒店住了（2）晚，很高興在這裡慶祝我們的訂婚。 溫泉： 由於天氣陰天，我們使用了溫泉室水療中心 2/2 天。水療中心的工作人員向我們打招呼，並在我們等待房間準備好時給我們換了房間。水療中心的工作人員很友好，非常樂於助人，以確保我們擁有我們需要的一切。謝謝水療中心的工作人員！ 用餐： 飯店內有 (2) 間主要餐廳。我們在兩家餐廳都吃了飯，覺得食物很棒，只是與正常的“意大利”價格相比有點貴。日本風味的食物很好吃，但來自加州的食物與我們在這裡看到的沒有太大不同。我們早上吃早餐，住宿期間也是免費的。 交通/船隻租賃 這是我想說飯店缺乏服務的地方。飯店本身有接駁車每晚帶您前往科莫鎮享用晚餐。只有 (1) 輛接駁車，每輛車可容納 6 人。第一天晚上，他們搞砸了我們的預訂，但酒吧經理給了我們一杯免費飲料，讓我們再等了 40 分鐘。他們現場有一輛特斯拉，但要收費嗎？奇怪的。 租船費用很貴，2 小時 600 歐元，而且不能保證木船。我們租了一艘自駕船，每小時 60 歐元，因為他們不能承諾木船。 特別感謝加布里埃爾、安德里亞和米拉娜！很棒的員工

We just came back from a 4 day break in the Mandarin celebrating me and my wife’s 20th anniversary it was truly amazing, the concierge arranged flowers for the room and decorated the beds with petals in the number 20 which we will never forget. Lovely little touches and your feel unique and special with staff welcoming in each area by name(stay a few days have them time for this not sure if this would be if just staying for one night) Spa is lovey (peppermint shower loved it)and the floating pool was nice although felt a little sea sick later. We will come back and celebrate maybe our 21/22/23 as well.

unwelcoming stuff, not clean room, not working lamps, no salt in bathroom but there was bowl for it, no valet parking, need to go by yourself to dirty parking and all of that for 1900€ per night.

Wow! That is all we can say. The property is stunning and it is an amazing location right on the lake. Staff was extremely courteous and helpful. They made it a point to know every guests name.