Our experience overall was great. The service was excellent, something you should expect at a luxury hotel at this price point. We stayed (2) nights at the hotel and enjoyed celebrating our engagement here.
Spa:
We used the thermal room spa 2/2 days due to some cloudy weather. The spa staff greeted us and gave us rooms to change into while we waited for our room to be ready. The spa staff was friendly and very accommodating to make sure we had everything we needed. Thank you Spa staff!
Dining:
There are (2) main restaurants on site. We ate at both and thought the food was great, just a little on the pricy side in comparison to normal 'Italy' prices. The Japanese inspired food was good, but being from California it wasn't much different than what we see here. We had breakfast in the mornings which were also complimentary with our stay.
Transportation/Boat rentals
This is where I'd say the hotel lacked in service. The hotel itself has a shuttle that brings you into the town of Como each night for dinner. There was only (1) shuttle and 6-people per car. The first night they messed up on our reservation but the bar manager gave us a complimentary drink for waiting another 40-min.They have a tesla on site but charge for this? Odd.
Boat rentals were expensive at 600 EUR for 2-hours and not guaranteed the wooden boats. We rented a self-drive boat instead for 60 EUR an hour since they couldn't promise a wood boat.
Special thanks to Gabriele, Andrea and Mirana! Wonderful staff
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