布拉內斯普拉亞皮埃爾假日飯店

飯店的位置很完美，但床上用品簡直是一場噩夢，第二天背痛得厲害，而且不幸的是，工作室不乾淨 真遺憾，我來過幾次，但情況總是一樣的。 唯一的優點是接待處的歡迎，女孩們總是面帶微笑，非常可愛。

I am feeling very frustrated. I arrived at 9pm and traveled from Norway to stay from October 6th to 8th. Since my birthday was on October 4th, I arrived tired and the reception was closed. I walked carrying a lot of weight to the Horitizó hotel, because a sign said that I would have to check in there, where the receptionist “Ana Clara” made me pay a €200 deposit, insinuating that something might go missing from the apartment during my stay. “Ana Clara” was extremely rude and ironic! She said that if I didn’t like the place, I shouldn’t come back! She completely ruined the vibe of my trip. She treated me despicably. A type of person who is not suited for the job she does, the card I use was not accepted at the place and she said: “I can’t believe you don’t have another one, after all you need to eat, extremely unnecessary!!!! I have traveled to more than 21 countries and I have been to almost all of Spain and I have never been so mistreated in my entire life, not to mention that the apartment smells of incense, where she put me on the first floor where you could hear the noise of people slamming doors, cars and people talking. It ruined my trip and if I could I would leave tomorrow, I do not recommend it to anyone who arrives late from their trip and has to check in at another reception. Nowhere in the email or receipts does it say that I have to pay a deposit, but the problem here isn't even the money. It's the attitude of the receptionist. I’m going to take pictures of the apartment, I want my deposit back and the feeling of frustration is immense. I was mistreated I don't feel safe and I'm afraid of being treated in other places the same way I was treated by the receptionist, I came from Norway to sunbathe and ended up getting traumatic stress!!!! Terrible experience!!!!

Location is fabulous however once you look past the stunning views and look closely at the furnishings then you start to notice how tired and shabby the rooms actually are! The sofa bed in room 707 was covered in stains, the curtains had holes in them and we’re actually dirty (don’t think they had been cleaned since they were hung) the maiden outside was covered in dirt and dust which we cleaned as we couldn’t put out our towels. I took photos of the room as we were told when we booked in that the hotel charged €200 deposit as we were liable to leave the room in a clean condition. We were dropped off by our transfer company around the corner and told the hotel was just around the corner, when we arrived at the hotel there was a note on the door telling us we must go to the Hotel Horitzo. No map no instructions, not ideal when you have been travelling through the night, in a foreign country, don’t speak Spanish and you have to stop and ask someone if they can help? We did find out where the hotel was some 600 meters away with 4 pieces of luggage in 75 degrees heat! Then we had to trape back and were confronted with a disgusting room. But as Brits we tried to make good and mend, we bought a load of cleaning stuff and stayed the night, however one night was enough on the sofa bed which was the worst nights sleep in my life, another trip down to the Hotel Horitzo and we showed our evidence and asked to be moved and they obliged by asking €20 per night more for room 101. Once again the room wasn’t up to standard but we persevered and cleaned it ourselves, we shouldn’t have been put in that situation as the resort had only just opened and all the rooms should have been pristine imo, the outside of the accommodation was being used as a dog’s toilet per stains on the outside of the building, this should have been hosed down on a daily basis, we won’t be staying here again, I waited for my deposit to be placed back into my account before writing this review