傑克遜萬豪萬怡飯店(Courtyard Jackson)

I live in Jackson but visit this hotel often . One of the nicest hotels in Jackson by far

Very clean hotel. I even observed the cleaning person in the am cleaning the gym and pool room and it did a good job. Oh the pool room and hot tub are amazing. They both have color changing lights and it is so beautiful

Customer service was impeccable. Friendly courteous and went above and beyond for us.

Our room was clean and current. The lobby and dining spaces were great. The staff was really friendly. The food was good. I would stay there again. No complaints. I only docked stars for access to the hotel. The entry drive was under construction and a little rough on the car. No doubt that will be fixed in short time.

Clean, quiet and friendly staff when I needed anything. thank you

The staff was super friendly. Property was well taken care of.

Very nice pool/hot tub. We loved having restaurant on premises.

Coffee was great, service was very accommodating

Overall the stay was good. Stayed in a suite with 4 kids so planned to use the pullout sofa bed and found the fitted mattress pad was on the mattress already folded up in the sofa and dirty. Went in the closet for a change and there was only a duvet with no sheets or anything else. Went to the front desk after hours and they could not replace or wash any bedding, just gave me new sheets. Also had a $10 incidentals charge pop up just a couple hours before check-in. We only checked-in, dropped stuff in the room, and went to dinner. During dinner had the charge come across my phone. Called the hotel after check-out (because I forgot to ask while we were there) and nobody could tell me why there was a charge placed on my card. Still waiting to see if it's reversed or goes through but the hotel says they don't show it on their end so it should be reversed. Should be able to tell me EXACTLY why a charge is placed on my card though.