Monarch Casino Resort Spa

This hotel was amazing…. Nothing bad to say….

Good good

Loved everything about our stay

El hotel es excelente en servicio e instalaciones solo recomendaría que las housekeeping laven Bien el baño ya que había cabellos y el vidrio del shower estaba sucio

Aún no me regresan mis $100 dólares de depósito que te piden

Un lugar muy hermoso, tranquilo, seguro y limpio!

Todo muy bien

Excelente

We paid for the room for 4 nights. It got housekeeping/maid service ONCE. I called the 2nd day and got an apology and a restock of some items. On the 3rd day I was angry and got a hold of the manger of the hotel and he said that their policy is to only clean the room on request. That policy was never posted anywhere on *******, during check-in process, or mentioned by any of the staff. Just told to me by the manger on the 3rd day. They did send a housekeeping staff who picked up trash, towels, and restock items on the 3rd day. It's a nice and clean property, a little too warm in the hotel and ******. If it wasn't for the very unusual experience with the housekeeping، I would've said that this was a wonderful 5 star experience. I complained again during checkout, so they refunded me 2 nights of resort fees, about $60. Not enough. We would've left to another hotel but we paid for the entire stay through *******. Very disappointed, won't be back again.