俾斯麥美茵斯坦套房飯店(MainStay Suites Bismarck)

My hotel room was cold. No heat coming out of heat register. Called to report the problem. Was told maintenance would come to my room but no one showed up. I had to go request another room because it was too cold in my room. Moved to another room at midnight due to no heat.

I had reserved a room for a very good friend of mine and she was unable to check in because she needed my actual physical card for them swipe at the front desk, and unfortunately i wasnt in town to do so. I reserved it in good thoughts of helping my very good friend of mine out because she lives out of town and i live in Bismarck so the room was not checked into and it was a nonrefundable room and i didnt pay the extra fee for insurance on the room its just frusturated about it

This is usually our go to when coming to Bismarck - love the water slides for our kid - love the full fridge and spacious rooms

I liked the friendly check- in staff. She was very polite and helpful when we checked in around 9pm- even when my card did not work, and she reactivated them with a smile. What I did NOT like that room service called me right when I got in, offered room service food promotion, then called back to cancel the order due to kitchen issues- I had cranky kids. I did NOT like when after showering,I pulled back the sheets at 11pm to see blood spots (not stains- they were not washed brown) on the sheets of one queen bed, and body hair on the other bed in multiple places. I did NOT like the bathroom door had bandaids with names sharpied on them on the top of the door- his an hers- I did NOT like no one answered room service call and I had to ask a maintenance worker who happened to walk by for some sheets to change the bedding myself, since my kids were tired and cranky and needed rest. I will not be staying here again- this is literally the first negative review I've left a hotel.

Room were spacious. Water park was convenient kid friendly.

Was given a room that was already occupied. When we went back to desk,we couldn't find front desk staff. She was outside in the parking lot. Not impressed.

Bathroom had dirty toilet & sink. Long hairs were on the bathroom floor. Coffee maker had used coffee pouch in it. The microwave was VERY dirty. It really made me wander if the bed sheets had actually been changed!!!

I had booked reservations through *******. When arrived (mind you this was 7:30 p.m) we were in line for 50 minutes, we second in line. We were told that our room was not cleaned and wasn’t going to be. I kindly asked to talk to the manager and she wouldn’t. Said well then you need to give me a refund! It has been a week and I can’t get a response from the hotel or *******!!

The lady working at the front desk was awesome. The pool are and hot tub were beyond disgusting and should not uave been open in that state. My card has been charged 4 times the amount of room. 4 days in a row and i still cant get a manager to fix it. Asked to speak to owner and was told no. A housekeeper was arrested in front of my kids and i for meth use on the premises. We had to clean the bathroom on arrival. Not awesome at all. All this stress on Christmas and we cant even get a manager to fix anything