皇冠旅館 - 布朗特巴爾斯飯店(The Crown Inn Keynsham)

Let me start off saying the staff is great. They were curious, kind, and as helpful as they could be. The unmentioned shared bathroom, inoperative WiFi the staff didn't know how to fix, and fleas where not great. I've done shared bathrooms and even shared rooms, so it's not that it has a shared bathroom. Willfully withholding information on ******* is what is so disappointing. I chose this lodging over another because the other had a shared bathroom! I ended up paying more and traveling further away to stay here. The property is for sale, so I doubt it will get any better.

Welcome was ok, room was ok, bed largely comfy, shared toilet and bathroom ok, though across the landing to get to them. Breakfast was basic but ok for the cost of the room.

This little place was amazong, the room had more facilities than i've had in any hotel room ive ever stayed at, the bed was very comfortable and came with an electric blanket for extra heat during this time of year. The staff were very welcoming and friendly, the hotel also has it's own bar and restaurant, the restaurant was fantastic, the food was really good and at a very affordable price.

The centrally heated room was very comfortable bed,good shower and visibally clean rooms.Breakfast only continental no cooked available! Limited evening menu due to staff holidays.

Avoid Avoid Avoid!!!!!!!! Unless you dont like sleeping. Tried to stay here before christmas and unfortunatley had to leave the hotel a few hours into our stay. In general it was ok at best but the noise that is generated from the pub below is unbearable especially if there is a band / karaoke going on. It was so loud that the whole room was shaking and you were unable to hear the tv even at full volume. We had no warning that this was the case with these rooms not even at check in was it mentioned. In later emails i was told its all over there social media, im assuming that they have live bands on but surely this level of disruption should be clear to the customer when purchasing the rooms. We had to leave at 10.30pm and drive home as sleep was impossible. Tried to get a refund or even a goodwill gesture as this clearly isnt advertised anywhere on ******* or on the room discriptions but have been met with total unprofessionalism from both the hotel and *******. How anyone can think this level of noise is acceptable when people book a room to sleep in is beyond me. The easiest thing to do when they have these events on is not book the rooms out and then the problem is solved. I would also avoid ******* who are totally useless. There is no protection for the customer and the customer service is dreadful. Luckily i didnt pay a huge amount for this room £80 but others may not be so lucky.

I missed check in by 5 hours as I arrived at 3am! I was welcomed warmly and shown to my room despite the time. The room was great, so warm and comfy and the in room cereals and snacks were fantastic, and the bathroom had everything you could possibly need in - chain hotels should take note!

Very scruffy and smelled of damp, loud christmas parties went on toll past midnight. For the price it was terrible but the staff were all wonderful

I would expect en-suite facilities for the price (significant increase since last year). Evening meal was good value and promptly served. Breakfast facilities in the room suited my early start. Better than breakfast in the foyer last year.

I feel like the property was making an effort but it just wasn’t the right property for us and I feel I could have made that decision better if not mislead by the online advertising. Firstly, I don’t think “free parking” should be advertised just when they mean you may be able to find a parking spot on the side of the main road (by parking halfway up the sidewalk in front of garbage bins) in front of the hotel late at night after enough other people have gone home. It was my fault to be naive enough to book a Friday night at a hotel that has a live band performing until 1145pm, but it meant difficulty getting to sleep earlier. Also the bathroom didn’t have central plumbing, so the toilet was very noisy and we avoided having a shower. The room was also a bit difficult to access with several doors and stairs making it particularly hard with large staircases. There were no staff in the morning, leaving us uncertain what to do with checkout. On the positive side, the local cover band and happy crowd we listened to until 1145pm was a lot of fun (a nice pub to visit if not staying the night), the room well heated and the beds were comfortable.