威斯汀伯明翰飯店(The Westin Birmingham)

Unbeknownst to us till it was too late and looking back it makes me wonder it it was even cleaned. Toilet was stopped up. We noticed that all tissue was not going down completely but it was flushing. We discovered the depths of the problem when we made it back to the hotel around 10 pm Saturday night. Leaving Sunday morning do we did not call anyone, no point to at that time. All the water eventually drained out. Tissue went in the trash. No we did not report it as it was already like that when we got there Friday night and I was passed by that time with what I paid for two rooms plus I got charged twice for both nights on parking.

The first room we had reserved smelt terrible. Old musky smell, even smelt like someone may have smoked in there, there was scuffs on furnitures, water stains from cups on tables underneath the glass topper, the wall had a very noticeable water stain from what it looked like a wet roof. (Picture included) I wanted to also have the insurance incase I would get billed for smoking or damages that were already existed, when we had nothing to do with it. I went down the fronts desk and asked for another room, that was granted. New room smelt a bit better. But definitely still something there. It was as if the air filters haven’t been changed, or they were using a bad vacuum that was just spreading the stink on the carpet. The bathroom had none of our family’s hair in the shower curtain, and it wasn’t until getting ready for bed we lifted the 2nd bedsheet to find dried blood spots. Scuffs and water stains from cups on tables and furniture was still in this new room. Ice machine/dispenser on our floor also not turned on or working? The oddest part was when I was at the lobby waiting to get new card scanned, someone had walked into our old room that my husband and 3kids were waiting for my return. Noticed there were people in room still-turned and walked away. Very odd. I was still in transit trying to get to the room when my husband called me to tell me. We quickly went to the new floor and new room.

The hotel was nice and clean but the furniture was very rundown and outdated. Our safe nor phone did not work in our room. Our safe was repaired but they never even sent anyone to fix the phone.

Front desk was easy and friendly. The room was just OK, nothing outstanding. The bathroom shower was set to handheld sprayer that was directed into the face of anyone turning on the shower and the directly out of the enclosure soaking floor, towels and clothes. Shampoo and conditioner were not refilled since the last guest and almost empty. We called for fresh towels as the others got wet from the shower. Over an hour with no response. Went to the front desk in person and requested towels and removal of the wet towels. Fresh towels were left outside the room but wet towels not removed. At check in we asked if a restaurant reservation was needed and we were told no. Went to the restaurant at 5:30 and was told of a 45 minute wait and that they didn't accept reservations for 2 people anyway. Person stayed lounging back in his chair the whole time, no friendliness or understanding this was an issue. Said kitchen was short of staff. This was opening night for the musical Hamilton - how could a James Beard award winning chef have empty tables and turn away guests staying at the (expensive) hotel? Overall very disappointed - not up to Westin Hotel usual standards. Certainly not worth the money paid.

I stayed for 3 nights. My bed wasn’t made a single time. The shower drain was blocked so water accumulated in the bathtub while showering. The pipe to the shower head had holes and was leaking. There was no vanity kit. For roughly $400 per night I was expecting much better. Extremely disappointed.

This hotel was not worth the price one bit. Our room was very dirty. The bed sheets were stained and just thrown on the bed. The bed wasn’t properly made and we could see the inside of the mattress. So gross. Save your money.

This is literally the worst Westin I have ever stayed in. It’s like a glorified Holiday Inn. You should be embarrassed to have charged me over $300 per night to stay here. Seriously, you need to change the flag because this property isn’t up to Westin standards.

A great stay for the event with a very convenient location and friendly staff

The stay here wasn’t great. When I arrived @ 3:30PM, I got to my room & noticed the bedding was terribly stained with what looked like chocolate or dried blood, not sure which. I went down the front desk & they said they had no other rooms available but that they’d send someone up to change the bedding. While waiting, I noticed the AC unit was only blowing hot air. I called the front desk & they sent someone up & this issue was fixed. After maintenance left, I called the front desk again @ about 4:30 because no one had come up to take care of the bedding. Someone came up around 5, the same time my girlfriend arrived. It took about 45 minutes for the bedding to be changed - we were getting ready for dinner & once they came back with clean bedding, we just told them to leave it & we’d put it on. During this process, we noticed this bedding was also stained!! We also noticed the light entering the room wasn’t working during this time. We called for new bedding once again & for the light to be fixed. Neither was ever taken care of. We came back from dinner with the dirty bedding still on the floor & the light not working. We made due with the clean bedding we had & just rode it out since it was just two nights. The hotel didn’t ruin our weekend trip thankfully! It’s conveniently located & in a very nice area, close to just about any & everything you’d want to do! I understand the staff was busy with the hotel being booked but a guests issues shouldn’t go unhandled.