湯森飯店

It’s totally overrated. Rooms are old and old style. It’s absolutely overpriced for what it is. Not even breakfast is included. The shower gel and shampoo is still in tiny, cheap bottles instead of big environmentally-friendly bottles with pumps, which is standard now in environmentally conscious high end hotels. This hotel has stopped evolving decades ago. Also single use cups only for tea / coffee at the coffee station in the lobby.

The service was great, the hotel staff were friendly and helpful, and the food was delicious. I love the hotel! The only suggestion I have for the hotel is to add recycling bins in the rooms or perhaps on each floor in the main corridor. This would allow customers the option to help sort our garbage and trash (plastic, paper, cardboard), especially since the rooms do provide bottled water.

My room was put together, but not clean. There was dust caked on the vents, huge caulk was in the shower, but was pulling away from the wall. The bottom of the door in the bathroom was literally disgusting, bubbling up I’m surprised the door even shut. The vent in the room kept sucking in the heavy curtain, so I to use their round pillow to ensure it kept it open. I got the room on sale, I’d never think this would be worth the full price. It’s literally just the name that they are holding onto. Maybe they pay more mind to the rooms that are more expensive, but the room I was in, no way.

Amazing Stay The hotel is beautiful and the room was spacious and well apportioned. Everyone working their was friendly and helpful.

Staff was not friendly. We had asked for a late check out, was told we had one, but was never put into system. Front desk unfriendly at every encounter. Rooms nice, but hotel feels a bit dated. Feel it is a 4-star hotel, not 5 stars.

I enjoyed my stay The hotel is very pretty and luxurious, but the setting in the beautiful town of Birmingham adds to the charm. There sweet little restaurants, and intimate dinning places, and nice ships around this place.