凱莉伯明翰飯店, 希爾頓Tapestry系列

There was no one at the desk when we arrived Friday night. Valet and bar tender both tried to find her but couldn’t we had to just stand there with our luggage and wait over 15 mins just to get checked in. On Sunday thousands of people were in town to attend the Matt Riffe concert and we went to the bar and the bartender said “No you can’t get a drink I’m cleaning today” She closed the bar on probably one of the busiest days this summer to clean? After the concert we needed our car key from the valet, again no one was at the desk no one was at the valet station… again we waited 15 minutes just to find someone to get us our car key and she was sitting in the bar area the whole time?

It’s a no for me. I know it’s on me to look more closely- but any hotel at this price point not having a fridge in the room was shocking and ridiculous. The front desk was always very very nice- but being told if we wanted ice we had to bring our tiny bucket down to the restaurant and ask someone to fill it up? Weird. Secondly, when we first arrived there was an alarm distantly going off for more than an hour. I called the front desk to ask about it and see if someone could check the room next door. She said she was unsure- but would send maintenance. She arrived herself at the door 5 minutes later, listened to the alarm sound and said “oh there is a fire alarm going off on the fifth floor.” Um, what? You came up here to tell me that? I asked if there was a fire, she said no. Again, she was very sweet but good grief. The alarm stopped 5 minutes later. Was I the only one to tell the front desk about it? Hotel seemed pretty empty, so maybe. Thirdly- the room was so so so damp. Enough that the sheets were sticky and uncomfortable. We changed the a/c settings many times but nothing helped. I did inform the front desk about this when we left. Some parts of the hotel were pretty, but honestly it was basically the same experience as staying at a Motel 6. No amenities and no apparent reason on why this hotel cost this much for a night.

Ok

From the moment I pulled up everyone was so nice and accommodating. The only thing is there is no parking except valet, but it is not very expensive. It just would have been nice to know.

Bartender at the bar was great but there wasn’t enough staff in the restaurant area. I feel like the pictures make the place look much nicer than in person.

Nice hotel The staff were great. The air conditioning in room 1206 was not good. It was either freezing or muggy within one degree. My daughters room - 1007 actually had mold on the curtains