WORST hotel stay ever! Power went out at night and no backup power was available. The owner, Eric Saw, kept knocking on my door at 3am despite DO NOT DISTURB sign, asking if an old lady that WAS wandering around the hotel earlier but had returned to her room was related to me. He was plain rude, arrogant, and unapologetic for disturbing our rest despite already telling his staff earlier not to disturb our rest since the old lady had already returned to her room. Decided to check out immediately in the morning even though our ferry was only in the afternoon. Instead of apologising for disturbing our rest, Eric slapped my phone away when I tried to take a video of his aggressive behaviour and even threatened to punch me. He then ordered his Security to forcibly chase my family of 2 elderly and 1 child out from the hotel while we were waiting for our transport by manhandling me. To make things worse, he disclosed personal information about us to a busybody guest who got abusive when caught secretly filming. The latter then proceeded to share these online, leaving me with little choice but to share evidence of their abusive behaviour and to lodge a police report. Not to mention that this hotel had close to zero activities available, many amenities that were supposed to be available are either ”under maintenance” or ”not ready yet”, no room service, only 1 access ramp for the mobility-challenged and the front desk only works office hours! It's no wonder that hardly anyone stays here!
Our stay at Banyan tree was magical. The beach, poolside & villas are amazing & the service throughout the resort is heavenly. All the staff, from Sofyan at reception, to the housekeeping staff & poolside team make your stay a delight. From constantly giving you chilled water in glass bottles, to picking you up in golf buggies, the staff works tirelessly to make your stay effortless. We took advantage of the hotel's facilities, played tennis, used the small gym, took a mountain bike ride, watched the sea turtle release & had the amazing beach BBQ - there was plenty of relaxing & things to do if weather was cloudy. The team also went out of their way to make my birthday special, with flowers & towel art in the room & a birthday sing song - truly perfect! We recommend going to the Kelong Sea food restaurant for dinner. The breakfast at the hotel was great, but we found the wine to be very expensive at the resorts & beyond, so perhaps bring some with you. The Indonesian food at Cassia Hotel for lunch was delicious & well worth a trip. We used our driver, Haris, who collected us at the airport for any excursions & outings for massages etc. In short, a great, relaxing & unique holiday!
相信無論您是一日遊還是深度遊,民丹島卡慕也拉拉古窪灣飯店都是您民丹島之行的不二選擇。飯店坐落於距離巴淡島機場大約29km的地方。在該地區觀光很容易,Grotto Santa Maria、拉古窪水庫和Aroma Day Spa都在飯店附近。從飯店出發可方便前往市內的眾多著名景點,包括小型賽車公園、民丹旅遊區和樂雅民丹島高爾夫球會。
閒暇時間在飯店的咖啡廳喝上一杯,是您休憩放鬆的好選擇。如果旅客願意,飯店可以提供滿足需求的客房送餐服務。倘若您覺得飯店的餐飲服務無法滿足您的需求,附近的The Cove(西餐)、FlyBoyz Beach Bar(其他)和Asli & Yang Pertama Ayam Presto(東南亞菜)不妨可以試試。
飯店種類繁多的休閒設施能為每一位下榻於此的您創造多元化的休閒空間,這其中包括室內游泳池和按摩室。提供乾洗服務,為您的旅途省心。入住飯店的旅客,可以使用飯店停車場。
TTourist45712290078這家酒店的每一個細節都會給你驚喜,比如你下船後的抵達手續,到酒店的交通,熱情的歡迎儀式,當然還有令人驚歎的風景和酒店的殖民風格裝飾。 我非常喜歡這裏的工作人員,每個人都很熱情,他們照顧你,提供最個性化的服務。 為了去藍湖,我預訂了酒店的專車服務。司機哈迪非常熱情和耐心,給了我們很大的照顧。 離開旅館的那一刻,我就盼望着再回來。 This hotel will surprise you with every detail, such as the arrival formalities after you disembark, the transport to the hotel, the warm welcome ceremony, of course, the stunning scenery and the colonial decor of the hotel. I absolutely love the staff here, everyone is so warm, they take care of you and provide the most personal service. To get to Blue Lake, I booked the hotel's private car service. The driver, Hadi, was very warm and patient and gave us great care. The moment I left the hotel I was looking forward to coming back.
訪訪客This would have got an average rating had it not been for the staff - competent, professional and always willing to help. The facilities seem jaded maybe due to the Covid related lockdowns etc and some parts especially the toilets ( the toilet seat was almost black ) were a disappointment. The location is excellent with a fantastic sea view from the restaurant and the beach is clean for the most part. The villas are good with a nice private pool and decent sized rooms. Our requests for buggy to transfer us from our Villa to the main building were always attended to promptly. The a-la-carte food that we had in their restaurant- we tried the local Indonesian cuisine- was excellent but the breakfast buffet was average. When I had interacted with the staff after booking this place, I was told that late check out is subject to ‘availability’ but it clearly isn’t as they charge for every extra hour. This could have been communicated in a better way. There is room for improvement but overall we had a good stay as the property is quite good.
訪訪客The food was very nice and the service people were very nice and hard working.they have been a little overwhelmed by all the people but never ever gave up.They also have done the room very nicely and are very polite the space in the room is very well THANK YOU
訪訪客用戶Nice villa to accommodate family of 4. The staff are friendly and helpful. The place is nice. Each villa has its own mini pool. The master toilet is huge with a bathtub. The bed is comfy. Note that the bed on first floor is a sofa bed. Clean and this resort is quite new.
訪訪客It such a pleasant to stay here, the staff was so helpful and friendly in providing the information. I got a free upgrade to the premier room, have a spacious room with a pool view. The location is very strategic because close to the airport. The facilities are complete such as a restaurant, gym, kids corner and trans convention centre. Trans Studio is really near the hotel, so the hotel is really kids friendly and fun to bring our kids there.