雷鳥度假村 - 黎剎

Our stay started poorly and got worse. Resort provides bare minimum guest services in the cheapest manner possible. When I made my booking I asked for a quiet room away from the pool. The first room they assigned was at the corner of the property next to an intersection. Three poorly muffled motorcycles passed by within 8 meters of our balcony within 5 minutes of arrival. I asked to be moved to a different room. After repeated calls, a new room was assigned. The new room was marginally clean and poorly maintained. The sliding glass door onto the balcony was rusted shut, the toilet seat was loose on one side. One, repeat one small roll of toilet paper was provided. When I called housekeeping - no answer. (No answer at Front Desk throughout our stay - was able to get through only by calling in from an outside line.) Was awakened twice the next morning. At six a.m. the guest upstairs started dragging furniture around. This happened each morning during our stay. At about 8 a.m., I was again awakened by very loud music from the pool area. A large speaker had been set up at one end of the pool and pop music was blaring out - insonifying three housing buildings. Apparently no one considered that people might be sleeping late. I recommend that this practice be stopped immediately. The music that appeals to hotel staff is not appropriate for a family resort. Music should be appropriate and at a moderate volume starting not earlier than 10 a.m. (Installation of fixed volume speakers around the pool would be ideal.) The Olives Restaurant is part of the resort complex. Food there is very expensive and of poor quality. Breakfast was included in our room rate, so we went to Olives the first morning of our stay. We found a buffet with steam tables full of old, picked over and very low quality food. (The whole food presentation was messy and looked dirty - no member of staff was to be seen.) We returned to Olives later in the day and found that the regular menu items were expensive and almost inedible. I ordered spaghetti with meat sauce that was the worst I've ever had in the Philippines. The pasta was way overcooked, the sauce was greatly over salted and tasteless. Place setting included one paper tissue. High prices and cost cutting seemed to be the overriding goals of Olives. One other issue with Olives was inappropriate music playing at deafening volume. The resort charges a "corkage fee" for food ordered from outside the complex. Pay it! In summary, this place is expensive and poorly managed. The only staff available to talk to are young and inexperienced. No one appears to be supervising what is happening around the property. All guest services appear to consider cost before service. I won't be returning.

A) they charge you if you have food delivered at the front desk to be delivered to your room. B) breakfast hot buffet is cold C) room has no table for coffee or snacks D) no hand towels provided E) no rack for hand towels F) hair blower not working properly

Terrible experience is too understatement here. Check in is 2pm we waited for four hours and the room is still not yet available. Waiting hall, walang aircon or electricfan man lang, walang tubig, dugyot yung nga staffs tsaka yung place tsaka mga bastos at bobo yung staffs, di marunong sumagot ng maayos. Wag na wag kayong pupunta dito siguradong mag sisisi kayo.

The place is beautiful, however: 1. These mess outside our room were not ours, these mess were already here when we checked in (around 3:30pm) so i thought maybe the staff didn’t cleared it up yet. We took a dip in their pool and also had our dinner but when we went back around 8pm and these mess were still here so i called the front desk to report and said they will clear it up. The next day when i woke up and went out of room around 6am, these were still there untouched. What a sight. 2. Only one pool was open, the other pool near olives resto still closed, we went here last feb 2021 so this was our 2nd time here and the last time we went here only one pool can be used. So i think they have not opened the other pool since then. The closed pool still have water in it full of tadpoles. 3. Upon checking in, we were told of the policies. Front desk told us that we cannot park inside near the villas we need to park at their designated parking areas which is a few hundred walk away and we did not mind since it’s their policy. But when we went to our designated villa we saw so many vehicles were parked inside. We asked the guard if we can also park inside since there were vehicles that were parked when they say it’s not allowed, the guard just told me that they have already reported it to the management since there were also other guests complaining but the management did not do anything about it. Disappointing coz they dont stick with their rules/policies. 4. Garden of tulips already gone. 5. The play ground was not maintained, see saw already broken. Grass unkempt.