靠近貝爾蒂諾羅Società Agricola Bertozzi的飯店

Ci hanno dato una bella stanza, pulita e in cui era presente ogni comfort. La colazione era veramente ricca e di qualità. Ma soprattutto il personale è disponibile è veramente gentile. A superato ogni possibile prova di barbieri (4hotel) infatti mi era venuto mal di schiena e mi hanno addirittura cambiato il materasso. Se fosse possibile porterei questo personale in tutti i miei viaggi. Lo consiglio di certo.

B&B di qualità! Cortesia, pulizia ed attenzione sono le parole chiave. Forse è proprio la cura ed il lavoro dei due proprietari in prima fila al servizio dei clienti che mantiene alta la qualità. L’albergo è modesto ma non trascurato e la pulizia si nota in ogni angolo. La colazione è di ottima qualità sia per l’offerta varia che per i prodotti con un servizio impeccabile. Le convenzioni con i ristoranti di zona permettono un soggiorno vario e competitiva. Sicuramente ci torneremo

My wife and I were attending a wedding in the Villa Abbondanzi and decided to stay for another seven days. The receptionist was extremely helpful, and warned us that the hotel was fairly remote. We wanted a quiet break so that was OK. The hotel was busy on the night of the wedding and we could only get an upstairs room - nice room, but we are both disabled and the stairs were a challenge. They moved us into a ground floor suite the next day - clean and comfortable. Our only quibble is that it could have done with a table in the balcony/living room. We had planned to swim and relax but unfortunately the outdoor pools were closed. We had a nice swim in the Sensory pool (outdoor but heated) but this then also closed. So we made use of the jacuzzi, steam room and sauna. A weird side effect was that the pool bars also closed and the main hotel had no bar - a hotel with no bar is a very odd concept. It didn't worry us but I can see it being a problem for some. But what a lovely place. There is a forest of magnificent, mature trees, a flamingo pool, a vegetable garden and storks nesting on the lampposts. Everything is clean and well kept. The Five Spoons (I forget the Italian name) is a very good fish restaurant, and the Pink Flamingo is very high class with a wonderful tasting menu - not cheap, but a bucket-list experience. Things may be different in the summer, but this hotel is perfect for a quiet break off season. The taxi service to the nearest town (Faenza) is inadequate but that's not the fault of the hotel. A final warning though - the lovely environment attracts flying insects as well as guests. Bring plenty mosquito repellant.

The hotel is well located with enough parking and good accessibility. Surprisingly for this chain, there was actually friendly staff available for checkin, not only the usual checkin-machines. For tours to the city, you can rent bikes at moderate 5 EUR per day. About half of the bikes look in reasonably good condition. So that was very good. The lobby has many self-service food and drink offerings, so that you can get by without going to stores. Else, just across the highway bridge is a big shopping mall. The rooms are spacious and the bed is according to our preferences. The critical downside: We had two rooms - and both had issues: One the AC was leaking, even with the AC off. The other the bathroom floor was very wet - it seemed the water was leaking from the wall or the toilet. When announced to the reception, they offered to clean up. But no repair was done or room changed. So the problem repeated the next day. During the day, the cleaning staff is super noisy, as if they would be trying to break through the wall with the vacuum-cleaner. And at night, the guests attracted to this hotel seam to bear all decency having lively and lengthy discussions on the hall ways (we are talking about 11p to 1 am, and not just one party being the issue), and continuing in the rooms with slamming doors every few minutes, puking and laughing. So while this hotel could be very nice, it fails the criteria of being a place where you actually can sleep and relax for the next days tour. Therefore, I wouldn‘t recommend staying here, nor do I think I‘d return again.

We are business travelers and our clients stay this hotel many times . It a standard 4 stars hotel , clean , staff and environment are good . Unfortunately this time had a bad experience on it . Never happened in this 4 star hotel . The staff given the room key and well check-in for our clients at Italy time 9:00pm , Once they entranced into the room . The room was occupied. We immediately run to the front desk , the stafff use 1 hour to handle the case and said not available the triple room . We didn’t said we must the triple room , we are 2 persons At least settled down for us at night time . She use 1 hour slowly motion to handle the case . And said we have 2 single room for us but need extra EURO20/per room means extra total EUR 40 more . At that moment we only accepted because at night 10pm . We never see this non professional skill on any star hotel . We are happy on their management. They want to understand what happened on their staff . Management will to listen and known what are the mistakes on their staff . Thank you for their management officers.