極光水療度假飯店

I think the main issue with this hotel is that by UK standards I would class this as a 3/4 star hotel not 5. Having said that we had a wonderful week here and absolutely loved discovering this part of Macedonia. Our initial room was a bit grotty with peeling wall paper and lights not working. After a heavy rainfall the room leaked so we were moved to 2 interconnecting rooms and these were so much nicer. These felt much more like a 4 star experience.The beds were comfortable and the rooms were large. The cleaning was excellent though we did get told one day our room couldn’t be cleaned because the cleaner didn’t have a key so I had to take it to reception the next day. The restaurant food was ok but really overpriced and we got much better food which was higher quality and better priced in the local town. Though breakfast was excellent. The pool area is tired and dirty. The spa is terrible. The gym has no free weights and is tiny. The surroundings area is absolutely stunning and the views beautiful. Service was a bit grumpy though this may have been the language barrier. The concierge were so unhelpful and even neglected to mention an amazing music festival we thankfully discovered ourselves in the local town.

truly the most amazing place i have ever been to. I would say it is the most beautiful place in Macedonia, would recommend. when we came we were fascinated by the view and the lake that was close to the resort. the staff was very polite and kind. The food was amazing and the restaurant was very clean as well as the rooms which were extremely modern. The mini zoo was a once in a lifetime experience. i will definitely visit it again.

I don’t recommend this resort for daily visits just because of your double standards…one treatment for the guest during the day, another for the guest that are staying in the resort. This treatment in one expensive resort is not acceptable for us. We went to lunch but we changed our mind. Your young personal is so rude and impolite.