百慕大大道希爾頓歡朋飯店(Hampton Inn Bermuda Run)

Mark (at the front desk) & Julianna (breakfast staff)were Extremely Rude to myself and my children. IRA (front desk) was simply AMAZING! the facility was understaffed and he catered to each member with full respect and accommodations. Ira was polite when there were time consuming issues with the computer downloading in the beginning of our sign in. He needs to be recommended for his hospitality and inviting attitude to.

No working TV in room 422. The bed was uncomfortable. No room service for clean towels or soap.

The staff was fantastic very helpful and pleasant. They made out for things that were missing. The breakfast on the Saturday I was there was delicious and one on Sunday what is not quite as good. I would stay there again.

The slides were down the hot tub wasn’t working. That was the whole reason we came.

Air conditioner was very loud and needed service. No service available because it was Sunday but front desk quickly found a comparable room.

It started out as pool was closed after saying it was open on the phone. the kids pitched a fit we spent nearly $200 and drove 5 hours there due to they had a water slide .get there it was closed . Said would open in the morning morning .the kids went down 2 times And they closed it again , no I'm sorry just kids screaming and crying because we drove so long to do it no apologies no let them go one more time. Very disappointing. When i called to get room i explained what we were doing. Coming back to room from breakfast, someone was in my room starting to clean it, our stuff was everywhere. She saw us said sorry and left. All we wanted was to give our kids a easy day, caused they Daddy is military in Hawaii and this was last day, before getting back on the plane. They left very upset and disappointed. Not the way to handle things, these military kids go though enough. Not pleased at all.

The front desk clerk over the past week was A1.

I was disappointed the pool was closed in August; it was one of the main reasons I reserved here. Aside from that, it was a very nice property and our room was clean and comfortable. The staff was kind and helpful.

The site we used did not tell us the pool and slide were closed for repairs and that is what our kids wanted the most was the pool. Upset!!!! But the rest was good. We should have been told that the pool was out of order before they took our payment