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柏林斯皮亞格爾圖爾姆精選飯店
4.5/550 評價

柏林斯皮亞格爾圖爾姆精選飯店

柏林|距離Spandau Arcaden0.92km
By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.

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正在尋找Spandau Arcaden附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
柏林市西部美居飯店
4.1/585 評價
I chose this hotel as I was touring Berlin with a friend for a few days, but he was arriving a couple of days later than me. This proved to be a great option in terms of budget, distance from the city centre and proximity to public transport. Once you come up the steps from the U-Bahn at Siemenssdamm, it’s immediately to your right. The member of staff in the reception was warm and friendly and spoke very good English as my German is not very good after studying it a little at school 25 years ago. The room was large, very clean, and well-equipped. It was too warm for me, and turning the air con down didn’t help, but the window opens very wide. The bathroom also had a bath which was a bonus. The bed is firm which I really enjoyed, but I appreciate that won’t be to everyone’s liking. I’m sure I requested the room not to be serviced but the maid had been in every day. I didn’t use the TV but the Wi-Fi was a little patchy and slow at times. There is plenty of plug sockets including one near the bed. There was a soft light on the floor lamp and a desk lamp which was great. I had the buffet breakfast one morning, which had a great and varied selection of hot and cold food, this included cereals, bread, cold meats, cheeses, eggs, sausages, fresh juice, tea, and coffee. There is a supermarket across the road open till 10 pm, which was handy to get food for dinner. Yeah, it is quiet, and felt safe. I couldn’t hear any noise from any adjacent rooms. If I’m visiting Berlin in the future on my own, I will probably stay here again.
宜必思柏林會展中心飯店
3.7/545 評價
酒店不錯,非常好。特別適合帶小孩子出行,出差也不錯的選擇因為樓層都非常高,風景也特別不錯。到景點也特別近,基本上走路都可以到達。下次還會繼續入住。
柏林斯皮亞格爾圖爾姆精選飯店
4.5/550 評價
By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.
宜必思柏林斯潘道飯店
3.8/538 評價
真的便宜,質量好,位於斯潘道火車站旁邊,所以從柏林9(勃蘭登堡)機場直接到斯潘道站的S9火車,只需3.5歐元。!!!很棒的員工和可愛的牀 期待我的下次訪問。
貝恩飯店
4.2/55 評價
非常貴啊,而且房間聽說很小,幫領導訂的,回來跟我反反半天,說以後不讓訂這個酒店了呢,我也很無奈啊啊啊
柏林桑特洛維塔爾飯店
4.1/554 評價
My best friend found this hotel for us - but we didn't realize it's a few miles outside of the city. To our surprise - that was a happy accident. We LOVED it here. On the way to the train station every morning, we walked through the lovely town of Spandau - and stopped at the bakeries, restaurants - and farmer's markets! And the train is right there - about 10-15 minutes away from the hotel. The spa downstairs is also a very nice touch. Apparently people come from all over to use the spa! It's co-ed and clothing optional, and has a bunch of features: four saunas, steam rooms, ice baths, pools, hot tubs, and relaxation rooms. The hotel rooms are nice and clean, spacious - with bathtubs and showers, and we really enjoyed ourselves. The front desk people really didn't acknowledge us when we arrived or left... but it's fine. Didn't matter because the rest of the property is just stunning. Loved our time here.

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