柏林Onkel Toms Ladenstraße附近住宿

酒店的工作人員太棒了!表達得不夠多,我們多麼欣賞他們的善良,知識和客戶的關注。對如此驚人的團隊深表敬意!我們的小房間是...小,但很乾淨。牀和枕頭柔軟舒適,牀單和毛巾 - 原始的。房間每天都打掃,毛巾根據要求更換。加上窗戶的可愛景色和盛開的林登樹的香氣。最初有一些東西震驚了我們。看到沒有房間設施,真是不愉快的驚喜:沒有水壺,沒有茶,沒有杯子,沒有飲用水。只有兩杯和開瓶器。參觀完浴室後,不愉快的發現繼續。再次,沒有牙刷,沒有牙膏,沒有洗髮水和護髮素(只有淋浴間內和洗手池旁邊的洗滌液),沒有拖鞋,連浴帽都沒有!我沒有提到浴袍...因爲我們有自己的拖鞋和浴帽,全球其他地方沒有提供基本的東西,並沒有破壞我們的住宿。但說實話,每晚145歐元,我真的期望更多。所以,準備好,帶上所有能讓你住得舒服的小物品,你會有一個偉大的住宿,正如我們曾經有過。

寵物和遊客不友善的地方。我最近的經歷很像敲詐勒索。我因床單上的狗毛被收取了100 歐元的費用，為地板上的狗毛收取了150 歐元的費用（酒店代表不得不費很大力氣用鞋子刮掉一些狗毛），並且在床單上有大約0.5 毫米的棕色斑點。他們聲稱地毯上有「血跡」（考慮到我入住時地毯上有大約 5 厘米的黑色污漬，這家酒店顯然不認為我作為客人有什麼問題）。我曾經很喜歡這家酒店（儘管多次被安置在有明顯污水問題的房間裡），直到我和我的狗住在那裡。我在辦理入住手續時向接待處展示了我的狗（即接待員看到了狗）。每天支付15歐元的寵物費，然後前往房間。沒有向我提出任何其他規則、政策或口頭請求。我的狗損壞了一個矮凳，我在結帳時告知了酒店，並愉快地支付了我的要求（200 歐元）。除此之外，如上所述，我還被要求為床單上的一些毛皮支付 100 歐元，為地板上的一些毛皮支付 150 歐元。沒有提供官方價格表。沒有解釋為什麼每天 15 歐元的寵物費不包括清洗毯子和吸塵地板的費用，我所有的問題或邏輯論證都被忽略了。酒店代表團隊慷慨地為我提供了 50 歐元的清潔折扣（我沒有要求），只是確認這些金額並非基於任何實際價目表，因為如果酒店真的遭受了 250 歐元的損失，那為什麼呢？他們會“贈送」我50 歐元嗎？我認為這是敲詐勒索，建議報警。 15分鐘後我回來時酒店仍然沒有報警。由於我有緊急事務，必須離開，所以我按照酒店工作人員的要求支付了費用。我認為實際發生的事情是酒店工作人員不小心或魯莽地將我們安排在一個禁止寵物的房間（因為有地毯，不像其他一些房間。在發現最初給我的那個房間有異味後，我被安排到那個房間污水 - 以前多次發生過）。他們沒有向他們的員工收費，而是向我收費，這樣他們就可以（如果他們真的這樣做的話）對動物進行深度清潔，使其再次適合過敏症患者。工作人員對我作為客戶的粗魯和惡劣態度不符合酒店業的溫和標準。大多數顧客可能會覺得這家酒店令人愉快 - 確實如此，直到不再如此。

預訂如果空房不復雜。人事友好和幫忙。特別那個年級4.3-5.3.2020晚班的年輕人。120間:清,但需要急需新傢俱,即可換取(急需)和坐。:一眼看清,但對一些人來說,這可能複雜化進入室去洗。早餐:典型的Garni酒店早餐(你必須學會面包 ) 不幸的是,沒有人告訴我們建築物有一座建築物,所以早上8點鐘就有建築物的聲。每家店都不,告酒店的管理,酒店入口的急需清理,入口應該乾淨,這是客人看到和歡迎的第一件事。3夜雙人房及車庫299號停車場

儘管價格很高,但我只因爲這家酒店靠近一個朋友而訂了。因爲我才晚上到,接待時間不長,應該先發送一個入口代碼,到來日我收到了兩封郵件。接着又打個電話,如果下載需要的應用程序已經運轉了,但是,在電子郵件中(甚至在預訂確認中)和電話裏,我都沒有聽說過,那就是在林有這份地兩次。晚上我當然去錯地方了,所以回到出租車,又穿過林,開門工作很好,但是進公寓時差點打我。吃飯後了,好像我站在裏面的裏面,不忍,夜間開窗戶,是不可能的,因爲房子就在公路上,直接就直接了。要是我想要洗或新手套,早晨就應該發郵件,三天內不需要,公寓很寬,但不住。從街上出的窗戶,可以看見,就像在台上。還有,你覺得室裏的室裏是不是很有品味的,所以出發日上午11點我不得不離開公寓十點45分--我把“請不要打擾”牌放出來,剛剛在洗手間--女進來了!!總體不值錢,完全失望了,再也不會再一次。

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.

整體房間舒適，乾淨，整齊。reception員工友善有禮。但房間除毛巾外，並沒有提供其他物品，需自備。非常鄰近火車站，性價比高。

酒店緊挨着希特勒的地堡，希特勒最後的時光就在這個地堡裏度過。旁邊都是各國大使館，位置沒得説。 晚上房間有點冷，可能是沒來暖氣吧^_^

I loved this hotel at first sight ! BIg and clean rooms with a fantastic breakfast ! i missed sauna but friends of mine confirm me that they spend there a great time ! Be there during an event has been really pleasant ! Well served with taxi due to far distance from city center.

I recently visited this hotel with my boyfriend and I was very impressed. We arrived a little before check-in and we were allowed to go to our room. the room was very spacious with an extremely comfy bed and amazing shower. Also on the last day our flight was not for a while and were were allowed to wait in the lobby after checkout which had lovely sofas and seating areas. It was quiet and there were people working in there. The staff were very lobely and was great for the price.