住宿方回覆: Dear Julieshi,greetings from The Ritz-Carlton, Berlin. All Ladies & Gentlemen sincerely thank you for sharing your feedback with us. We are delighted you enjoyed your stay with us and hope to welcome you back in the future.Kindest regards,Guest Experience Team
住宿方回覆: Dear Guest,Thank you very much for taking the time to review your stay with us and for your open words.We are very sorry to hear that we did not live up to your expectations and we fell short of our service promise to you. Please rest assured that we have shared your feedback with our leadership team to prevent these service challenges in the future. We would be honoured if you give us a second chance to show you the full Ritz-Carlton service.The entire Guest Experience Team stands at your service for any future travel palling.All Ladies and Gentlemen want to thank you very much for staying with us.Kind regardsYour Guest Experience Team
住宿方回覆: Dear Guest,We sincerely appreciate you taking the time to review us and are more than delighted that you were enjoying your recent say. All ladies and gentlemen hope that we can welcome you back in the future!Your Guest Experience Team
Jackyxiao_London
豪華特大床房
入住於 2024 年 9 月
夫妻/情侶出遊
25 則評論
5.0/5
超棒
發布於 2024 年 10 月 10 日
地理位置很好,公共交通也很方便,房間設施也很不錯,下次來還會考慮住這裏。
住宿方回覆: Dear Jackyxiao_London,all Ladies & Gentlemen of the Ritz-Carlton, Berlin thank you for staying with us and sharing your feedback.We are delighted to hear you have had a wonderful experience in our hotel and Berlin.We are looking forward to welcoming you back in the future.Kindest regards,Guest Experience Team
住宿方回覆: Dear Jingtong,Thank you for taking the time to review us! We would be delighted to create a unique breakfast experience for your next stay with us. Please do not hesitate to contact us before your next stay, we would be thrilled to arrange any special requests. Furthermore, we have shared your feedback with our culinary leadership team. Kind regardsYour Guest Experience Team
訪客用戶
豪華特大床房
入住於 2024 年 11 月
家庭出遊
5 則評論
5.0/5
超棒
發布於 2025 年 1 月 2 日
服務很好👍硬件很滿意👍
住宿方回覆: Thank you very much for the feedback! We are very happy to read about your satisfaction.
匿名用戶
豪華雙床房
入住於 2024 年 11 月
與好友旅遊
3 則評論
2.2/5
發布於 2025 年 1 月 1 日
暖氣和地暖壞的 巨冷
住宿方回覆: Dear Guest,thank you for sharing your feedback with us, the responsible department has been informed. If you wish to share more details with us, do not hesitate to contact us at any time.Kind regards,Guest Experience Team
匿名用戶
豪華特大床房
入住於 2024 年 5 月
其他
16 則評論
5.0/5
超棒
發布於 2024 年 6 月 13 日
房間寬敞,服務良好,地理位置優越
住宿方回覆: Dear Guest,Thank you very much for taking the time to review your stay at The Ritz-Carlton, Berlin.We are delighted that you enjoyed our hospitality and rooms so much.All Ladies and Gentlemen we would be honored to welcome you back again.Kind regardsYour Guest Experience Team
amixi
豪華雙床房
入住於 2023 年 7 月
家庭出遊
22 則評論
4.7/5
極佳
發布於 2023 年 9 月 12 日
門口的幾位工作人員服務很棒,前台就普普通通,早餐很滿意,大堂吧也不錯
住宿方回覆: Dear Amixi,All Ladies and Gentlemen would like to thank you for taking the time to leave us a feedback. We appreciate your honest words and hope to be your host in the future again!Your Guest Experience Team
kafukaao
轉角豪華精緻套房
入住於 2024 年 5 月
與好友旅遊
34 則評論
5.0/5
超棒
發布於 2024 年 7 月 2 日
麗茲當然是柏林首選。
住宿方回覆: Dear kafukaao,Thank you very much for taking the time to review your stay with us.All Ladies and Gentlemen were delighted to host you and we are thrilled to hear, that we are your favourite hotel in Berlin.It would be our honour to host you once more.Your Guest Experience Team
Eastao
豪華雙床房
入住於 2023 年 7 月
家庭出遊
57 則評論
4.7/5
極佳
發布於 2023 年 9 月 23 日
酒店很不錯、服務嘛,在德國也算不錯啦! 總體上還是滿意的。
住宿方回覆: Dear Eastao,Thank you for your kind and honest feedback. All Ladies and Gentlemen would like to thank you for taking the time to review us. We hope we can welcome you soon again!Your Guest Experience Team
匿名用戶
豪華特大床房
入住於 2024 年 8 月
商務出差
2 則評論
5.0/5
超棒
發布於 2024 年 9 月 29 日
房間衞生整潔
住宿方回覆: Dear guest, Thank you very much for your stay at The Ritz-Carlton, Berlin and for taking the time to review your stay with us. All Ladies and Gentlemen were delighted to host you and we are thrilled to hear that you enjoyed your time in Berlin. The entire team would be thrilled to host you once more.Kind regards,Your Guest Experience Team
Hahachuanxie
豪華雙床房
入住於 2024 年 7 月
家庭出遊
5 則評論
5.0/5
超棒
發布於 2024 年 8 月 9 日
特別好 本子畫
住宿方回覆: Dear Hahachuanxie,Thank you very much for taking the time to review your stay at The Ritz-Carlton, Berlin.All Ladies and Gentlemen were delighted to host you and we would love to have you once more.Kind regardsYour Guest Experience Team
Kuangbendewoniu_
豪華特大床房
入住於 2024 年 7 月
家庭出遊
24 則評論
5.0/5
超棒
發布於 2024 年 9 月 23 日
總體體驗不錯
住宿方回覆: Dear Kuangbendewoniu_, Thank you very much for your wonderful feedback. We are very thankful and look forward to welcoming you back to Berlin soon. With kind regardsYour Guest Experience Team
匿名用戶
轉角豪華特大床房
入住於 2024 年 8 月
商務出差
88 則評論
4.5/5
滿意
發布於 2024 年 9 月 11 日
很好的選擇
住宿方回覆: Dear guest, Thank you very much for taking the time to send us your great review. All the ladies and gentlemen were very grateful and look forward to seeing you again soon. Kind regards, Your Guest Experience Team