44 評價
KPM 住宅飯店
夏洛滕堡 柏林|距離漢薩街區0.97km
Enjoyed every aspect of staying at KPM Hotel and Residences with only one issue. On the last morning I was there, I went down to the restaurant late morning, to have a cup of coffee. I order the coffee and then asked whether I could purchase a pastry to go with the coffee. I made it clear I did not want breakfast but the person indicated that the only pastries were the left overs from breakfast. I had two pastries thinking they were for free and better than nothing. Anyhow, I was charged 7 Euros for the coffee and croissant. Both tasted like left overs from breakfast and when I looked around the pastry cart was gone and my guess is that what was there would have been thrown out. I went to pay thinking it was my fault but then because I wanted to pay by visa card, the waiter said it would be 10 Euro! I mentioned this to the staff member on the desk when I checked out and she agree it was poor service but she still charged me. It was the one big blemish on your excellent hotel and a real pity. Staff need to be able to use some judgement and/or initiative to waiver the cost is situations which ultimately reflect badly on the hotel for the gain of 7 Euros. Anyhow, it would not stop me staying in your hotel but I would be very wary of ordering from the restaurant outside of breakfast or dinner. On a more positive note, the dinner both nights in the Vietnamese restaurant was delightful. 
滿意
86 評價