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Hotel Luc, Autograph Collection
4.4/565 評價

Hotel Luc, Autograph Collection

柏林市中心 柏林|距離博得博物館0.86km
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

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商務出差

柏林中心諾富特飯店
4.3/591 評價

柏林中心諾富特飯店

柏林市中心 柏林|距離博得博物館1.24km
In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.
柏林市中心萬怡飯店
4.6/571 評價

柏林市中心萬怡飯店

柏林市中心 柏林|距離博得博物館1.4km
This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.

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包含早餐

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瀏覽用戶對柏林飯店的評價

正在尋找博得博物館附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
柏林威斯汀大飯店
4.4/5112 評價
柏林市中心
一年前我住在這裏並且審查這家酒店的屬性,我很喜歡它甚至勝過這次旅行。今年我注意到工作人員是尤其的樂於助人以及友好(不是他們一年前不這樣,它衹是更明顯)。我的行李丟了,酒店非常樂於幫助的提供免費洗浴用品,威斯汀健身包,運動鞋,T恤和短褲,這些幫助我到直到可以去購物。房間很大,在政府季的西部有一個美好的視野。我訂購客房服務通過房間裏的iPad,並在不到30分鐘內及時交付。作為SPG鉑金,我選擇了早餐作為我的免費便利設施; 雖然好,但我不會支付30或35歐元收費。 另一個偉大的住宿在威斯汀酒店。
柏林米特聖克里斯托弗旅館
4.1/530 評價
柏林市中心
我能夠毫無問題地呆在空調和淋浴間。 住宿者相當多,出入口也有擁擠的事(大家喝酒的夜晚等)。 工作人員很開朗,一說鑰匙有問題,就做出了迴應。善良。 租毛巾等有點貴。
柏林市中心金色青年旅館
3.7/559 評價
柏林市中心
Rabble. Very rude man at the reception. I had 2 downpayments, but he even not bothered to check the 2 one and threw me away at 11pm without any reason, knowing very well that I will not find a place for overnight. Greed, rabble and laziness. Incredible rudeness and lack of honesty. He even slandered me suggesting that I wanted to cheat him! What an offence. Rabble! It is the last thing I would make. To the contrary - for the sake of honesty I wanted him to check and to acknowledge 2 downpayments. Don t worry, HG, I have the money, it was not the question of money (very small indeed) , but of honour , but he probably will never know, what the honour is. Can he understand such a thing!? His job - it was to look for the email with a second downpayment, but he didn t bother, just refused even to look.! I loved this hostel for many years, until today, Years ago it was a nice atmosphere, and the handsome, kind elderly boss reigned here... Incredible rabble. Deutsche ubermensch. Very rude treatement I will describe it on social web Au revoir Das ist die Deutsche Kultur :( Adieu
訊息歐洲之星柏林飯店
4/558 評價
柏林市中心
這家美麗的五星級酒店位於柏林中心,從那裡您可以步行到處走走(例如,900米外的勃蘭登堡門)。 非常完整的早餐,其中不乏細節。 瑪麗亞值得特別提及,一個非常友善的人,使我們的住宿變得更加愉快。 由於其地理位置,服務和工作人員,例如瑪麗亞(María),顯然是重複的候選人to
柏林美利亞飯店
4.3/5105 評價
柏林市中心
房間設施很不錯,衛生間地板帶加熱,濕衣服可以在衛生間很快晾乾,酒店的房間窗檯隔音不錯,雖然在馬路邊,但是關窗以後聽不到什麼聲音,這個酒店門口河邊有遊船,分為3小時與1小時兩種,半小時一趟,可以坐船在景點外圍看看,省腳力,帶中文播音器講解所有景點信息,就是那個燒水壺需要5歐元服務費,不過歐洲出行喝水都不便宜,帶個水杯,可以省不少錢。酒店早餐要25歐元,出門左轉100米有個地鐵站,早飯可以在哪裡解決,吃的應有盡有,不比酒店差。酒店出門左轉5米有個餐廳,牛排巨難吃,如果要吃不要點250克哪種,太厚了,點180克的,薄一點,有自助沙拉,還可以,酒店出門右轉過橋第一家餐廳是意大利披薩,很難吃,過橋左轉河邊幾家餐廳還可以。柏林地鐵很難看明白,跟中國不一樣,站內經常幾條線路的都停過來,一定要看清楚車輛信息。
柏林米特發電機旅館
4.1/537 評價
柏林市中心
Decent hostel, relatively clean and facilities are good. Location is good has a tram and metro stop right outside. Only downside is upon arrival 3/4 of the locks didn’t work in our rooms so we had to get reception to fix. However, they were very efficient and felled straight away. Also to note that reception normally only has one staff member on so you might be waiting a while to be seen to

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