卑爾根市艾克斯比申Prize by Radisson

The location was great but check-in was a nightmare. Shower without curtains making water it a big mess and when I asked for more shampoo, they told me to go to another hotel to pick it up.

The self-service check-in system at this hotel is absolutely infuriating! You’re forced to download a specific app to check-in, but when I logged in with my iPhone, I couldn’t unlock the room! Luckily, I had an Android phone, which barely worked. Then, not long after, the app logged me out and wouldn’t let me back in with the original password! I contacted customer service, and they told me to walk 5 minutes to the service desk to get a physical key card—already frustrating enough—but when I asked what was wrong with the app, they just said, "I don't know." I ended up wasting over two hours of my time! This kind of service is completely unacceptable! 這間飯店的無人櫃檯系統簡直讓人崩潰！入住必須下載一個指定的App，但我用iPhone登入後，居然無法解鎖房間！幸好我隨身帶了另一台安卓手機，才勉強解鎖。然而沒多久App自動把我登出，原本的密碼還不能再登入！聯繫客服後，他們居然叫我走5分鐘到服務處去拿實體卡片，這已經夠讓人生氣了，但當我問他們App到底出了什麼問題時，他們竟然只回了句“I don't know”。就這樣浪費了我兩個多小時！這種服務態度真的令人無法接受

Great location. Require self check in or visit a nearby hotel of the same hotel chain

There was a big problem chevking in due to checking in by code on app, got app working and headed to the room, but app refused to unlock door, called support and had to run a few minutes to another hotel to get a physical key. Then at just before midnight the firealarm went off and we got out of bed and ran downstairs and to the street outside, stood there for approx. 1 hour with our 7 year old son among drunk people from the nightclub in hotel, there was bars up and down along the street with drunk people walking and shouting and our kid was freezing and afraid. There was a couple of security guys and 1 rep. from hotel outside, but was not told anything when approaching them and nobody got any information from them. So very bad experience from this stay and cannot recommend to others.