貝加莫21號旅館(Bergamo Inn 21)

Прекрасный номер, запомнился потолок и вода Сан-Пелегрино) единственный момент - не очень удобная процедура регистрации и заселения, и боязнь, что в итоге не попадешь в номер. Из плюсов также - прекрасный балкончик и вид из него, из минусов - процесс регистрации и кондиционер

struttura moderna e accogliente, in posizione centrale accessibile ad ogni tipo di servizio. Consigliatissima.

Tutto ok, struttura super pulita è molto accogliente. CONSIGLIATISSIMA

The hotel is in a great location with lots of bars and restaurants close by. Cafès abound and the bakery next door was excellent for breakfast. It is a short walk to the funicular for the Citta Alta. Access is easy by use of the PIN sent to us in advance of our stay. There was a staff member on duty when we arrived but no one was available in the morning. Overall, we enjoyed our stay. Comfortable bed, good shower and quiet room.

Room was big and new. I did not like that that it was not clear I still owed $5 of city tax before they could provide me the key code. I was standing outside the door at 11pm trying to find the code on the registration page but it was not written anywhere that the tax was still missing. I had to call twice before I got to speak to someone to understand the issue. Then I had to fill out all of my credit card info, standing in the cold. Finally I got the key code. Arrived to find a brand new room which was nice. But the floor was cold and there were no slippers provided.

Suite incrívelmente confortável! Desing, decoração perfeita, moderno, banheiro impecável com comodidades de excelente qualidade. Localização perfeita, podemospassear pelo centro da cidade a pé com muita tranquilidade, a cidade é muito romântica eechamosa, bares e restaurantes excepcionais na mesma rua do hotel.

I usually stay in big hotel chain hotels however needing a quick stop over in Bergamo sought a local, cheap option. This was a great suite, great location, only 15 mins from Airport in the centre of Bergamo. Greeted by the most amazing ceiling. Well worth the stay and awesome value for money. So cheap for what you get.

Don't bother. They take your money and the Hotel management then don't care about you. Please read. Arrived 4th Oct 2023 14:30. The air con didn't work making the room hardly bareble to be in. I went to the receptionist and she was aware of it and that a service agent had been called. Early evening as we went out we saw another girl and she had no news regarding the service agent. I asked her if she had a fan for the room and she said no. 21:50 - I phoned the receptionist (Brenda) asking her to get someone from management to contact me urgently as we wanted to move out. I also sent an eMail to the Bergamo contact address stating the same. Barely slept the room was stifling. Opening the windows helped a tiny bit, but the noise from outside then disturbed us 5th Oct - On leaving in the morning we saw the first girl we saw the previous day and asked if we could have a fan for the room, she said yes and immediately got one for us. Later even with the fan on it was 29°C in the room. 6th Oct - Terrible nights sleep. Tried to contact ******* and the Virtual Agent couldn't help !!! Pointless. 7th Oct - As we left I asked the girl when the air-con first start not working and on what date they contacted the service agent, at this point her English got pretty bad and tried to explain in Italian, which we did not understand. The hotel management, don't care. They did not respond to my eMail to them on the 4th Oct, nor did they respond to Brenda's request to contact me

The main disturbance of the stay was a fire alarm that went off in all rooms in the whole hotel at midnight. All guests went outside and were desperately trying to contact anyone from the hotel for a couple of hours, but it was unreachable until the morning. Guests called police and fire department which arrived and tried for a couple of hours to silence the alarm. They succeeded shortly before 2AM, until which time no one could go inside, let alone sleep. Police said that this is not the first time that fire alarm goes off in this hotel and the hotel is not reachable by phone. Aside from the great disturbance that this fire alarm caused, it is outrageous to think that the hotel would not be reached even in case of a real emergency for 12 hours per day. Moreover, hotel promised a tiny refund in exchange of silence!! This comes in addition to an awful checkin experience - I have not received the promised email with the access code until I contacted hotels com support right before my airplane to Bergamo. Since I was arriving after 11PM and the hotel is not reachable at night, I hate to think that I might have been left in front of the hotel without checkin instructions that night. Another hotel guest also confirmed to me that he also hadn’t got the code before he contacted support right before his arrival. Given the above, the broken lift, the loose door knob in the room all seem to be minor issues. This hotel is deeply unprofessional and should be avoided at all cost.