Apartment is good but the service is terrible. We booked through agoda for 10pax, but the amenities given were only for 6pax, need to pay extra for 4 pax amenities. We ordered 2 more beds, beds were given but pillow excluded! Phone in living room cannot be used to contact customer service, it is used only for contacting another room, need to WhatsApp customer service! You need to check in first to get the access to go into the carpark… otherwise the apartment is nice for family vacation.
We truly enjoyed the onsen session especially the Sakura Pool which was a piece of fine art. The uniqueness of the pool increased the pleasure of soaking in the hot water on a cold evening. The other pools were also unique, 1 with nano bubble which we were told was imported from Japan. After soaking, it made our skin smoother. We also enjoyed the other pool near the window which was with the highest temperature. With the cold breezy wind coming in from the window it made us felt so relax and comfortable. Overall, the hotel offered great service. Thanks to their dedicated guests officers. We also had a good sleep on the comfortable bed. For those who wanted a relaxing holiday and not too far away from the buzzing Genting Resorts world of entertainment, The Yanné Onsen Hotel is a great choice.
非常推薦的地方,非常有趣的參觀。他們的工作人員非常友好,特別是接待員,喜歡他們在櫃檯歡迎客人的方式。起初,我得到了沒有陽台的房間,事實上,我在預訂時要求它。在拍攝時間,他們的工作人員根據要求協助我到另一個房間。如果你入住他們的酒店,不需要在colmar支付入場費(RM14成人,RM7孩子)。從停車場到大堂,方便到達。附近有3家餐廳吃飯。咖啡館食物還可以,只有主菜的breakfats是nasi hujan panas&ayam asam pedas對我來說,它不匹配。:)其餘都還好。科爾馬免費提供班車,去日本村。我建議週末去科爾馬,因爲晚上在9.30pm到10.30pm周圍得到了zumba。大家可以在開放空間(噴泉附近)聯合zumba,很有趣。這個地方對孩子友好。我一定會再來的。
I couldn't wait until I checked out to write this review. I have been to The Chateau for at least 8 years. The 1st time I was here. I was shocked that in my home country there's a resort that provide world class service that's comparable to any 5 stars hotel in the world. Since then, I been at The Chateau for at least once a year. My family love here so much that my elder brother held his wedding here. 2 night of dinner for 200 pax and dozens of hotel room. This is how much we love it here. Before what it became, the resort lives up to it name 'Organic resort'. Everything from the food to the bed linen to the shampoo was organic. The turn down service was awesome. Unfortunately, for the past few years it was bad is the word I am using if I am being kind. I still come once a year even during covid. Last year I came. It was bad but still bearable. This year 12/2/2022, I hope for the best and book a night at The chateau again and I am throughly disappointed. Let me start from the beginning, usually we went reach the resort we will be greeted by the staff and we will be escort to the study room or bar to have a sit and we are being serve some welcome drink while we take a rest from a long drive. Today, they just hush you to the reception and do the normal check in procedure and the worst part is the credit card machine is not working and I am waiting there for 15 minutes. Side note while l was waiting I overheard that a couple complaining that their toilet is flooding because of the plumbing issue. When they can't resolve the credit card machine issue and I starting to get irritated I offer to put down the deposit by cash. When we got the room key. The freaking room key holder is not new. It looks old and used for some time. Even a budget hotel gave a new one. When I ask can I have my tea time at the tea room I was informed that only 1 restaurant is available which is la Vie. I couldn't believe it. A 5 star hotel but you only provide a location for dining for breakfast, lunch and dinner. Oh ya, your bar is closed as well. I did try to order some food from the only restaurant available. I have to say the food that I have is one of worst dining experience in my life. Under cooked chicken, Overcook fish. With all the disappointed I try to took a shower. Well there's no hot water. I have to call the reception informed them about this. They sent someone over and the person told me that I need to wait for an hour for hot water. Are we still leaving in the 18th century? Bear in my I been here a lot of time. This is the 1st time I faced this issue. In fact I am writing the review while they are checking the hot water. Long story short, AVOID THIS RESORT I am throughly disappointed. This is going to be the last time I visit this place. And since this is not an organic resort anymore please change the name. It's just false advertising now.
RragaTONTitle: Seamless Stay at GEO38 Prime Suites Genting Highlands (Managed by Stone7)
Rating: ★★★★★
My recent stay at GEO38 Prime Suites Genting Highlands, under the efficient management of Stone7, was nothing short of exceptional.
From the outset, the RM200 deposit process was straightforward and hassle-free. It reflected the professionalism that extended throughout my entire experience. The individual parking space allocated to each unit proved to be a rare and valuable convenience, ensuring secure and easily accessible parking.
One of the standout features was the provision of an access card for each house. This not only enhanced security but also streamlined access, providing a sense of exclusivity and privacy.
The suites themselves were a testament to comfort and style. Well-appointed and meticulously clean, they offered a cozy retreat with modern amenities. The attention to detail in the decor and furnishings added a touch of luxury to the overall ambiance.
The location of GEO38 Prime Suites allowed for stunning views of Genting Highlands, creating a picturesque backdrop for the entire stay. It was also conveniently situated, providing easy access to [mention specific nearby attractions or amenities].
Throughout my stay, the Stone7 management team exhibited professionalism and attentiveness. Any inquiries or requests were promptly addressed, contributing to a seamless and enjoyable experience.
In conclusion, GEO38 Prime Suites Genting Highlands, managed by Stone7, offers a perfect blend of comfort, convenience, and a touch of luxury. From the individual parking spaces to the well-maintained suites, it’s an excellent choice for those seeking an elevated stay in Genting Highlands.