坎昆機場阿瓦尼飯店（前 NH 坎昆機場飯店）(Avani Cancun Airport)

To get a room for Christmas Eve, I booked through Trip.com about ten days before my stay. But when I arrived, the hotel informed me that Trip.com hadn't paid the hotel yet, that I couldn't check in unless I put another payment on hold until it was processed. Of course, that could be Trip.com's fault, as they claimed. But I'll never forget the contemptuous tone of the lobby clerk's words to me as I panicked and kept asking questions trying to figure out what was going on: "Pay or leave the hotel. It's Christmas eve, and there are plenty of guests who want to get a room, even if it's not you." There were many more things that made me feel disrespected by the staffs at this hotel. I arrived at the hotel at late at night and waited in line for a long time, but a staff told me "I have to go to home now, so you'll have to talk to someone else," and when I told them the hair dryer in my room didn't work, the new one they brought me was somehow sticky all over. They're not going to respect you, so respect yourself. How? FIND SOME PLACE ELSE.

Personal freundlich, Frühstück super, Bekamen bei Ankunft 23:30 noch ein Essen nach Karte. Zum Flughafen sind es 15 min. Wir können es unbedingt empfehlen.

Nice new hotel close to the airport. Free shuttle provided to/ from airport once booked in advance, staff are all friendly and helpful. Food was tasty, breakfast a bit expensive but lots of options. Room and big and very comfortable. Would recommend this hotel for airport stays.

깔끔한 호텔과 친절한 직원분들이 있어서 즐거운 일정 보내고 왔습니다 수영장도 있어서 잘 이용하고 왔습니다 조식도 맛있었고 석식(따로 결제)도 만족스러웠습니다