坎昆月亮皇宮度假村 - 全包(Moon Palace Cancun - All Inclusive)

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很棒的度假村，靠近機場。 漂亮的游泳池，我喜歡雞尾酒。 它靠近海灘。

Palace siempre excelente. La Comida deliciosa y el servicio es de inigualable. Lo único malo fue Marleen a nuestra llegada fuimos a preguntar acerca de la cena de año nuevo y no nos volteó a ni ver, nos pidió apellido de una manera grosera y no fue nada amable con sus respuestas. Una lástima ya que sus estándares normalmente son muy altos pero una persona te deja con mal sabor de boca. Jair su compañero por el contrario fue muy atento. Regresaremos nos encanta

Excelente hotel, atenciones, la comida es inigualable sin duda de las mejores en in todo incluido, las amenidades y actividades muy divertidas para toda la familia y edades, sin duda un excelente hotel. Lo unico malo que nos ocurrio fue que unos extranjeros aventaron nuestras cosas de los camastros y lesionaron a mi hermana en el hotel sunrise, y obviamente le dieron prioridad a ellos por ser extranjeros, a nosotros solo nos movieron al nizuc y ni al servicio medico la llevaron, cuando si termino con férula. En fin ojala pudieran cambiar eso ya que uno también esta pagando por estar ahi.

There are 3 separate hotels in the property. Going from one hotel to the next or from lobby to the room, one is dependent on the transport golf carts. The property can use better way finding signage. The hotel staff don’t speak English and that posed a communication challenge for someone like me who doesn’t speak Spanish.

Our family enjoyed staying on this resort. The property is very clean and the staff are polite and accommodating. Our only complaint was the extreme push to opt into the time share. They are not upfront about what it is and they will not take no for an answer. I understand that it is there job, but it does ruin the vacation experience.

Huge property! Not a lot of entertainment options and the wait times for the restaurants can be a bit. Food quality was great for Quattro but lacking for Momo, which was a bit disappointing. The food portions are decent but since its unlimited, that is not a problem. The best part was the service! We needed a doctor at 2am and there was one available in 10min. Buggies do take a while to get so could improve in that department.

We were Walked in on with no knock in the first hour of being in our room. Had to take out our own garbage after requesting room cleaning. ******* Rep never called me back after voicing our concerns. Went to talk to ******* Rep in lobby and was lied to, said she was out for the day, when we just talked to her 5 minutes prior. Front desk offered us the free timeshare presentation for our inconvenience. Staff tried to sell us something every time we were close to the front desk, even on our way out after check out. Being walked in on by the staff with no knock on the door and nothing was done? Room credit? Resort credit? Nothing.