Right now Im a guest here and I need to share this awful experience I can talk with knowledge. We did visit this hotel every year since the last 5 years and we are absolutly disappointed on this visit: - Food with less quality and variety, personnal on breakfast and dinner not very friendly, looks always angry, if one food ends, no one put more or refill - Maintenance needed in different zones, pool, terraces furnitures to seat at night not in good shape - Part of terra mitica is closed and no one inform you previous your arrive, even callung previous week to check (uninformed reception) - *Terrible organization and management of one big football event guests, around 600 pax filling the hotel, we can't sleep most of the nights of our holidays because the noise and uncontroled groups, kids and teenegers - The quality of room and installations not worth anymore the very high compared to ithers 4 stars of the zone *Just 5 minutes ago happen this (unbelievable) 1. We did call 2 times to reception to ask for control of the noise (11:20 and 11:50) kids was running and screaming 2. Around midnight someone of security knocks our door...to ask WHO was borhering us ??? We cant believe the question...our answer: is not about WHO, but WHY we have all this noise at midnight...this person just say to the kids, if not go to silence, Police coming 😶 3. Reception personnal was so polite useless, they literally said dont know what to do....but tomorrow talk with some boss.... By the way we did warning since yesterday about this, and none apply actions or really listen us on reception. Summary, not recommend this hotel if u want to enjoy your holidays and be relaxed, trusting the hotel CAN manage the situations THEY. accept... Thx for read PD: Last year we coincide with a Salsa dance festival, hotel was full but still enjoyable ...in the last months is clear something change....owner or mgmt, but was a bad change.... on track to loose loyals clients like us
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