宜必思尚品雅加達機場飯店的評論

住宿方回覆: 尊敬的貴賓，您好：感謝您入住我們酒店並提供寶貴的意見。對於您在入住期間遇到的不便，我們深感抱歉。針對您反映的房內缺少拖鞋及瓶裝水的情況，我們會立刻與相關部門溝通檢討，並加強內部檢查流程，確保不再發生類似情況。我們非常重視每一位客人的體驗，期待有機會再次為您服務，帶來更舒適滿意的住宿感受。順祝安好

住宿方回覆: Dear Guest,Thank you for sharing your detailed feedback. We’re glad that you found our location near the airport and shuttle bus service convenient, and that the room met your basic needs.We’re sorry to hear about the challenges you experienced with the airport pick-up and the fixed drop-off schedule. Your comments are valuable, and we’ll work on making this information clearer to our guests.We also appreciate you highlighting our flexible cancellation policy for the benefit of future travelers. We look forward to welcoming you back and providing an even smoother experience next time.Warm regards,Ulil AZMI - General Manager

住宿方回覆: 尊敬的 客人感謝惠賜有關下榻 Ibis Styles Jakarta Airport 的寶貴意見。聽到您對我們工作的肯定，十分開心。我會將您的意見與我們的團隊一起分享。一直以來，我們堅持不懈地提升服務質量，我相信這個反饋將給我們所有的員工帶來莫大的鼓舞。再次感謝您與我們分享您的體驗，我們真誠地希望您的下一次光臨會像前一次一樣愉快。謹啟Ulil AZMI - General Manager

住宿方回覆: Dear guest,Thank you for sharing your stay experience.We're pleased that you were satisfied with our hotel's proximity to the airport, convenient transportation, and early-bird breakfast service. We also noted your suggestions regarding room amenities and breakfast options, which are very important to us and will help us continuously improve our service.We look forward to providing you with a better stay in the future.Wish you a pleasant trip!Ulil AZMI - General Manager

住宿方回覆: Dear Eddielim,Thank you for taking the time to write your review in regards to your experience at the ibis Styles Jakarta Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We hope that you will give us another opportunity to host your stay in the future again so we can show our commitment to excellent in service and some areas that have been highlighted on your review.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ulil AZMI - General Manager

住宿方回覆: 尊敬的 客人：十分感謝您花時間告訴我們有關您在 Ibis Styles Jakarta Airport 的體驗。很遺憾我們未能達到您的期望，請允許我向您表達我最誠摯的歉意。此問題純屬正常實踐的一個例外。請放心，我們正採取適當的措施來解決所存在的問題。我們將全力以赴，預防將來再次發生。對於給您的下榻造成的不便，請接受我們以金額為 ____ 的信譽退款形式作出全額賠償，這筆退款將在15天內撥至您的帳户。在此，我想重申我們對高品質標準的承諾，我個人非常希望確認您在下一次的下榻期間能體驗到這份承諾。我們期待再一次在 Ibis Styles Jakarta Airport 恭迎您的到來。在您下一次光臨期間請隨時與我聯繫。謹啟Ulil AZMI - General Manager