希爾頓首頁2套房，本德城

It was good experience hotel Room is big and conformtable jj

We had to stay here because of a plumbing issue in my apartment. The staff were not empathetic to my situation. We stayed here for the pool and were even talking about being excited for it to thr staff checking us in. After i paid, they waited and told us the pool was closed and we couldnt get a refund.

The lady that checked me in, did not disclose the pool status, and told me I had checked in online prior to arrival. She seemed to not listen when I spelled my name and still had trouble finding my information after I presented my Driver’s license.

This hotel is severely understaffed. They do not answer the phone if you call from your room and if you go down to the desk they cannot help with things like blankets or towels or how to get rid of garbage. There is no housekeeping. I stayed three days and repeatedly asked for a place to throw my garbage, new towels, a blanket for the pullout couch with zero results. My daughter took the bed and I took the couch and covered up with a towel. They couldn’t replace keys. The desk was often unmanned. I cannot believe I spend almost $600/night for the worst hotel experience of my life.

I was highly disappointed when i checked in. There is a reason yoy reserve a certain room for different reasons. When i went to check in, the room i was expecting was given away and the only reason i was given, was apparently we overbooked. I felt like i was in the Seinfeld episode of the rental car. Yoy know how to take the reservation, yoy just dont know how to hold the reservation. I was not offered any compensation for this and it was very discouraging

Either there was a leak inside of the fridge or the previous guest had spilled water on the top shelf and it was not cleaned up. The door to the bathroom was very difficult to slide open and close The front door needed to be pushed open and closed with force. I’m not sure if all the doors were like this or just ours