馬貝拉貝納哈維斯威斯汀拉昆塔高爾夫水療度假村

I rarely write negative reviews – in fact, I don’t think I ever have. As someone who has extensively and stayed at countless five-star hotels across the world, I’ve come to appreciate and expect a certain standard: beautiful design, professional and kind service, and an atmosphere that makes you feel genuinely welcomed. Unfortunately, this hotel was the complete opposite – and by far the worst experience I’ve ever had. From the moment we arrived, it was clear that something was wrong. There was no warm welcome, no helpfulness, no smiles. The staff were cold, distant, and unapproachable. As a family with young children, we immediately felt uncomfortable – like we didn’t belong. We weren’t shown to our room but simply pointed in its direction. Nobody explained anything about the hotel or its facilities. We later discovered that the bar by the pool and inside the hotel has strange and inconsistent opening hours. If you want a cold drink by the pool, you’ll have to go inside and get it yourself. Absolutely no service. The pool area itself was incredibly underwhelming. The space feels neglected and uninviting – overgrown bushes, untrimmed trees, and a general lack of care give it a tired, almost abandoned atmosphere. Guests even brought their own speakers and played loud music poolside – completely unchecked by staff. Not exactly the peaceful, luxurious vibe you’d hope for. It didn’t get better at night. Large groups of men – apparently golf guests – gathered in the lounge areas late into the evening, being loud and disruptive. Sleep was nearly impossible with the constant noise and lack of control from hotel management. Again, no effort was made to ensure peace and comfort for the rest of the guests. Housekeeping came only once during our three-night stay. On the final night, we chose to leave and stay elsewhere – we simply couldn’t take it anymore. There were ants crawling across the floor, no toilet brush in the bathroom, and a general lack of cleanliness. The hotel feels neglected and poorly maintained. Multiple areas are noisy due to exposed pumps or malfunctioning equipment, and the place desperately needs renovation. The staff passed us in the hallways without greeting us – not even a simple “hello.” The breakfast staff seemed disinterested and inattentive, with no sense of proper hospitality. The Kids’ Club – one of the main reasons we booked this hotel – was closed without notice, apparently only open in high season. Deeply disappointing and completely unprofessional. This hotel should not be calling itself a luxury destination. It lacks service, warmth, atmosphere, and basic standards. It felt more like a worn-out motel than a high-end getaway. I left feeling not just disappointed but truly shocked that a place like this can advertise itself as something it clearly is not. For us, this was not just a poor stay – it was a ruined part of our holiday. I would never return, and I strongly advise others to look elsewhere if you value co

Équipe globalement à la hauteur sauf 1 personne a l’accueil ! Pas assez pour nous gâcher notre séjour ! Le personnel du restaurant est très professionnel et la table est très bonne. Le spa est top, les massages à la hauteur d’un 5 étoiles et le golf magnifique. Les suites sont agréables et grandes.