馬薩諸塞波士頓沃特敦歡朋套房飯店(Hampton Inn & Suites by Hilton Watertown Boston)

I really like the property! Have stayed there a couple times with no issues. This stay was different. We were there for 4 nights - our room cleaning with fresh towels didn’t happen until we complained on day 3. Disappointed about this as we got back to room late at night when housekeeping gone. The other instance was our tv didn’t work to watch Super Bowl and maintenance guy on property had gone home for the day. Again - unexpected instances - management tried to rectify but didn’t have staff to truly fix. All in all - would still stay at property but thought maybe some sort of “we are sorry” coupon would have been nice

I tried to call to let them know late check in the person o spoke to said they were going to make a note and hung up on me before asking my information so she couldnt actully make a note. We got there and checked in and walked into our room which was supposed to be a King size bed and it was two Queen size beds. I called the front desk and after waiting 20 minutes on hold all they told me was the manager changed it due to over booking but i was never informed of this change. I found hair in the shower before we used it which means it was not cleaned well also found old gross food that smelt awful on top of the refrigerator not even inside it. I am not happy i spent what i did on this hotel with this experience.

Beware!!! Stay away!!!! Parking is 39 dollars a night!!! No where to park!! I got stuck in the elevator twice!!! No manager ever on duty!!! Front desk never answers their phone!!!!!! After getting stuck in elevator I needed a drink to calm my nerves!!!! Could you believe the night audit guy lost the key to the bar!! The next day he said he left it at home!!! This property is Not helpful at all. No maid service! Breakfast is unattended with no one to replenish the items!! Hard to believe this is a Hilton property. Have sent two emails to management with no returned email or call!!! Left many messages at the desk. Stay away!!