中央公園住宿飯店(Central Park Residence)

The place was clean, quiet and comfortable, staff were friendly and helpful too. The location is absolutely exceptional. Across the road from Kalemegdan Park, which holds Belgrade fortress and the zoo (which I didn’t see). It is also a 5 minute walk from the city centre, the Main Street and shopping centre. If I had to improve it I would update the bathroom a little and add USB plugs in the room…that’s it.

When I booked this room, the website showed quite nice looking apartments, however, once I got there, I was shown to a extremely unsatisfying room. The apartment was what I can only describe as what an apartment out of the 1970s. The bathroom was oddly almost as big as the remainder of the apartment which was strange. The bathroom was kitch and cold. there was water outside the main door, which one could not avoid bringing into the apartment.  Unfortunately I made a mistake by booking two nights without seeing the room first , I certainly could not stay in it for two nights and I left the next day to book a proper hotel at the loss of one nights accommodation as I could not allow a partner to see the type of room I had unfortunately booked as it wasn’t very embarrassing for a so-called 4star residence!  I requested a change of Room, but unfortunately they stated there was none available. Unfortunately no offer to make amends was received and I believe it was considerably oversold with pictures that did not matter reality of the room. An astute manager would have made significant effort to identify how they could resolve such an issue, knowing that many people write reviews, and a little bit of graciousness and effort would’ve gone a long way in moderating this review. A offer of a partial refund could’ve been offered, a voucher for a further day, some other time et cetera et cetera but none of this was offered. On the bright side, was that the receptionists were friendly and they were able to organise a key for me so I could enter the hotel late at night when I arrived as there is no 24 hour receptionist, however they were not authorised to address the numerous issues I had with the Room. I would not recommend staying in the double room next to the reception, unless it was at a very economical rate of around €20 per night. very disappointing!