沃倫精選 - 11號飯店是貝爾法斯特新開的飯店之一,於2022-01-31正式運營。飯店地理位置優越,駕車至貝爾法斯特維多利亞大街站僅需1km 。旅客們會發現Tiptop Claws and beauty、JumpingCLAY和Friar's Bush Graveyard距離飯店都不遠。優美的環境,再搭配上細緻周到的服務,飯店的休閒區定能滿足您的品質需求。多國語言工作人員的服務,將為您消除在異國的語言障礙。
2024.03.01
I booked through *********** for one night as I was attending a football match. I picked this location as I was near the stadium and I had tried other parts of the City previously. I should have stuck with my previous hotel. The room was extremely hot even though it wasn’t in full sun. I was put in room 10 which is at the top of the building in what looks like a converted loft in the roof space. It was 2.30pm when I checked in. I had not been sent the previously notified email with the door entry code and room entry code. It is all done this way as it is supposed to be a self service booking in process. That failed. On arrival at the door having received no entry instruction I called the number on a sign outside. I got no reply. A man then arrived with his child asking was I booking in and he took me through the process. He directed me to room 10 which is on the fourth floor. No lift. At 3.30pm I reported my concerns about the stifling heat in the room to the staff though their whattsapp number. No response for a while and then they said they would send up housekeeping which was the same man who booked me in. I explained the heat was unbearable and concerned for how it would be at night. I also said that when I opened the window the traffic noise was unbearable. He said they were full and there was nothing he could do. Only suggested putting on a plug in fan. I reported back through whattsapp to say that I wasn’t happy and what else could be done. I had a broken telephone call via whattsapp with Niamh who was a bit sarcastic and unhelpful and didn’t offer any solution and basically said they are a city enter hotel so what did I expect. It was rush hour and traffic would die down (which it didn’t). I asked to escalate the complaint. I had a call from Christine Warren who was also unsympathetic, said it was unprecedented weather for Belfast but failed to recognise my concern and that it was cooler outside than in the room. She said all of their other rooms (75) in the city were booked but I could check out if I wanted and find another hotel. Difficult in the timeframe as it was now 5pm and I was off to the match. She also commented “what do you expect for the money you paid” (£85). I asked if she would offer a reduction but this was refused. I felt I had no alternative. When I returned to the room at 10.15pm having left the window open and the fan on, it was no different. I didn’t sleep all night. Aesthetically this location looks good but the lower rated scores here do tell a story of less than luxury and consistent poor staff and management attitude when you raise a concern. The rooms are tiny and definitely not luxury. Towels were thin, dust in the bedside locker and walls paper thin which was also reported. Breakfast was adequate but only cereals,coffee toast and some basic looking cheese and ham with a few stale croissants. A chain I will be avoiding in the future.
On the positive side, breakfast was great. As to room comfort, the room was very tiny. And had no luggage rack to put a simple carry-on luggage. We used the desk and a single chair for the two carry-on luggages
若想要遊覽卡里克弗格斯,多賓斯旅館將會是一個不錯的的住宿之選。在該地區觀光很容易,Marine Gardens、Carrickfergus Town Walls和Raob Social Club都在飯店附近。從飯店出發可方便前往市內的眾多著名景點,包括Harron Framing & Designs、Bashfordsland Wood and Oakfield Glen和卡里克弗格斯博物館。所有極具特色的客房都配備有熨衣設備和衣櫃/衣櫥,讓您感受到更加貼心細緻的入住體驗。電熱水壺可供使用,便捷的客房設施定能讓您倍感舒適。飯店提供的體育和休閒設施,旨在為旅客營造多姿多彩的住宿體驗。飯店配置有會議廳,定能滿足您商務活動方面的需求。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
WWolverine154First, the no-front desk touch screen check-in was beyond brutal. You have to type in EVERYTHING (and what they want is WAY over the top) one letter/# at a time w/your finger-whole process took me about 20 mins. Ridiculous. I think management realizes that-hence why they have a mini-fridge stocked w/gratis microbrews just inside the entry to keep guests from blowing their lids. My room was far, far away from any possible noise from the bar on the 2nd floor. Room, bed & bathroom were huge, modern & well appointed. Very quiet. Only issue was the fact that the wifi, like pretty much all of the other 7 properties I stayed at during my 3 weeks in the UK, was pretty pokey-around 10 mbps which barely allows for streaming youtube. Also, they need to provide mini-fridges. Yes, I know, Brits & most of the rest of Europe have no idea what they are just like that strange type of water called ice. My rating would be 4 stars but in the course of about 2 nights/3 partial days I got way more than a sixer of brews (I have never seen this perk anywhere in the world & I respect it deeply as a former homebrewer) so this add on made it 5 stars stay.