Have just returned home from a 2 night stay at this lovely hotel. Had an early start and was travelling with my partner, his daughter and his elderly mother for a wedding taking place in the hotel. Arrived early and thought we'd just ask of the possibility of checking in early, but said we would totally understand if we couldn't and if they were happy with us just lounging around. Donna could not have been more helpful. Rang whoever she needed to ring, checked to see if the rooms were ready which they were, so she said not a problem and checked us in. The rooms were lovely and clean and the beds were so comfortable, amazingly so, the bed is normally my biggest problem when I am away, definiately not in this case. Did have one problem, the heating in the room had a mind of its own, there was a clear fault with the system which the hotel maintance, manager, reception all had a go at sorting out and the heating wasn't playing ball, they thought they had it, we left the room for the evening, got back @ 11pm and it was a sauna. We went down to reception, and they couldn't have been more helpful, we all agreed we couldn't stay in the room as the fault needed to be addressed and fixed properly. I was offered another room and told if I wished to sleep there and move my things in the morning that wouldn't have been a problem. Amazing service. Switched rooms without a hitch. Attended the wedding the following day which went absolutely perfectly. The whole set up from start to finsh was superb, professional, welcoming, the food was amazing, I cannot fault from start to finish. Back to the staff, I have been to many hotels and I can honeslty say I have never come across such an amazing, happy, polite staff TEAM and they are a team, The bar tenders on the night of the wedding made the whole event so much more fun, service with smiles on their faces all evening, dancing behind the bar and while collecting glasses or in some cases taking the drinks to the tables. They clealry loved their jobs. The food was amazing, we had breakfast both mornings, ate in the Bistro on the first night, couldn't fault any of it. Prices were very reasonable. What more can I say, in the event we go back to visit the family over in Ireland I will not hesitate to book here. 10 out of 10 Ivanhoe you should be so proud of your staff absolute credit to you.
翻譯