商業飯店

From the moment we arrived here on Tue it was awful From start to finish to the point it was embarrassing We asked to see the manager Shane Hoare Who did not seem to take our concerns seriously Which we have come home to now being very disappointed Really upsetting as it was a special occasion

I have been going to the merchant for years and it always been amazing, unfortunately on this occasion it was very disappointing. We went to the merchant for a special occasion having been told we couldn’t book we just turned up for a cocktail. I was very rudely told the wait was 30 minutes and directed to the foyer. I asked could we have a drink in the foyer and again rudely told No. 40 minutes passed with other groups seated before us, apparently because they were having good took priority. We were eventually seated and waited 15 minutes for an order to be taken then another 30 minutes for 4 cocktails. There was only one bartender on and no apology at any stage. The service was very poor and not the usual friendly atmosphere - we didn’t stay for another. Hopefully this experience is only a blip in what has always been a great hotel.

Great location near pubs and restaurants. A short distance from sites to visit and nice walk to Titanic Experience. I booked a Deluxe Art Dec Room, and this was amazing. Perfect sleep aside from the music you could hear until 11pm but this didn't bother me as I put my ear pods and still fell asleep. The restaurant and the bar on site are a must try! Food and cocktails was so nice from breakfast to dinner. You can't go wrong! One last thing... went to see Sonny Fodera at the Custom House Square, so this was a perfect hub to be able to enjoy the show at a walking distance.

We ate here on the last bank holiday in August. The turbot was absolutely sublime. Easily the nicest fish dish I’d ever had. Presentation and flavour was exquisite. We do come here regularly and Horia, amongst other staff, always look after us very well.

I gave my daughter and her husband a voucher for this hotel they asked for an art deco room but got a dark Victorian one looking out onto a wall. They booked breakfast the previous evening and in the morning were told to stand aside. They left and got breakfast elsewhere.very disappointing experience,

I booked this hotel for myself and my wife to stay on Sunday, the 29th of December. I also booked a dinner at 6pm that night in the Great room. On arrival to the hotel we were greeted by the reception staff which we then proceeded to our room which was very nice. At 5.30 we headed down to the cocktail bar for drinks which we had to wait 15 minutes for a table to become available which was no problem. At 5.45 we got a table and ordered 2 drinks one of which was a cocktail for my wife. My drink came within 10 minutes as I ordered a bottle of beer as they don't serve pints in the cocktail bar or in the Great room but with no sign of my wife's cocktail we had to leave and go to our dinner booking at 6.15 so we didn't loose the booking. It wasn't until 6.30 the cocktail arrived at our table. The dinner and service itself was very good in the Great room. As I couldn't get a pint there we headed to the Cloth Ear and on arriving there we noticed 3 empty tables when we asked for a table for 2 we got told by the staff they were for food only. As residents of the hotel and had just finished a very expensive dinner in the restaurant we were shocked by this. We had no other choice but to go into the city and find a bar to drink in. When we arrived back at the hotel around 10.30 we headed back to our room we got greated by VERY LOUD MUSIC, which came from the national bar outside our room until 2 AM with no chance of sleep until it finished. After our stay I emailed the hotel about the problems we had which there response was that it was a busy weekend for them but not that busy that the hotel bar which we wanted to drink in and were refused had 3 empty tables in it when we arrived. As this stay for myself and my wife was going to be real treat for us other that the dinner that night everything else we extremely disappointing.