商業飯店

I booked this hotel as a 70th birthday surprise for my husband. It cost considerably more than I would normally have spent on accommodation, but it was a very special occasion. The hotel is in an excellent central location, although there is a large and noisy bar opposite which did make a great deal of noise - especially, I think, as our visit coincided with Pride week. The room was well appointed, though I was surprised that they only provided coffee bags, no coffee machine. The main problem was that there was a great deal of limescale on the grout of the shower, together with quite a few spots of black mould. I complained and they were very apologetic, saying that the shower was due to be re-grouted. If that was the case, surely they shouldn't have put us in that room? We went out to dinner and on returning to our room we were overpowered by the smell of bleach and cleaning products which took many hours to dissipate. They had managed to remove all the limescale & mould, which, of course, suggests that it could have been properly cleaned - and aired- before we arrived. The excellent breakfast was served in a magnificent dining room. All in all, the mouldy shower issue was a considerable blot on an otherwise lovely weekend. I was surprised to be presented with the full bill at check-out with no reduction. I had to ask for one, and £100 was taken off, but that was less than 10% of the total. Quite frankly I was expecting the first night's stay to be be taken off, but no.

Es gibt keine bessere Möglichkeit und keinen schöneren Ort in die zauberhafte Welt des britischen Afternoon Teas einzutauchen als in diesen imposanten Räumlichkeiten des Merchant Hotels in Belfast. Das palastartige Great Room Restaurant symbolisiert die Eleganz und den gesellschaftlichen Charm vergangener Zeiten (19. Jahrhundert). Zusammen mit einer Vielzahl von Köstlichkeiten, einem wunderbaren Tee und dem äußerst aufmerksamen und freundlichen Service bleibt dieser Afternoon Tea für uns ein unvergessliches Erlebnis.

Très bel hôtel avec un haut niveau de service, la salle du restaurant ajoute une touche de beauté historique pour les petits déjeuners et diners. Emplacement parfait, central. Chambre spacieuse, personnel prévenant et accueillant. Manque juste un peu de place pour ranger ses affaires. Le meilleur hôtel de notre séjour même s'il faut mettre le prix.

From the moment we arrived here on Tue it was awful From start to finish to the point it was embarrassing We asked to see the manager Shane Hoare Who did not seem to take our concerns seriously Which we have come home to now being very disappointed Really upsetting as it was a special occasion

I have been going to the merchant for years and it always been amazing, unfortunately on this occasion it was very disappointing. We went to the merchant for a special occasion having been told we couldn’t book we just turned up for a cocktail. I was very rudely told the wait was 30 minutes and directed to the foyer. I asked could we have a drink in the foyer and again rudely told No. 40 minutes passed with other groups seated before us, apparently because they were having good took priority. We were eventually seated and waited 15 minutes for an order to be taken then another 30 minutes for 4 cocktails. There was only one bartender on and no apology at any stage. The service was very poor and not the usual friendly atmosphere - we didn’t stay for another. Hopefully this experience is only a blip in what has always been a great hotel.

Gorgeous, spacious and comfortable room! Meticulously clean! Ample lighting, comfy seating and work spaces. Plenty of electrical outlets and conveniently places switches. Large closet with brightly lit vanity mirror. DEEP soaking tub and large walk-in shower. Delicious complimentary coffees, teas, and shortbread cookies! EXCELLENT service. Perfect in every way. LOVED it. Thank you for making us feel at home.

Great location near pubs and restaurants. A short distance from sites to visit and nice walk to Titanic Experience. I booked a Deluxe Art Dec Room, and this was amazing. Perfect sleep aside from the music you could hear until 11pm but this didn't bother me as I put my ear pods and still fell asleep. The restaurant and the bar on site are a must try! Food and cocktails was so nice from breakfast to dinner. You can't go wrong! One last thing... went to see Sonny Fodera at the Custom House Square, so this was a perfect hub to be able to enjoy the show at a walking distance.

We ate here on the last bank holiday in August. The turbot was absolutely sublime. Easily the nicest fish dish I’d ever had. Presentation and flavour was exquisite. We do come here regularly and Horia, amongst other staff, always look after us very well.

We were married in this beautiful hotel in 2020 and love getting the chance to return for a special treat! We stayed here for my birthday and some pre baby relaxation and had another amazing experience. The only downside was that we weren’t staying longer! We started our stay with a light lunch in The hotels pub The Cloth Ear where I had the best seafood chowder I have ever tasted! Following this we made our way to the harmonious underground spa where my husband enjoyed the hydrotherapy suite whilst I was treated to a soothing prenatal massage. We checked in to the most stunning suite which we received a complimentary upgrade to - (the four poster bed and luxurious “his and hers” style bathroom, wow!) :) We enjoyed some cocktails, (non alcoholic for me) which the wonderful staff in the award winning Cocktail Bar were more than happy to adapt for me. After a restful nights sleep we had a beautiful breakfast in the stunning surroundings of The Great Room restaurant. The breakfast was plentiful and topped off the most amazing stay. The staff in this hotel are truly a credit and each one we met enhanced our stay further! Thank you.