北京鑫海錦江大飯店的評論

房間較大，交通方便，可步行去王府井，去故宮、雍和宮、天壇皆可騎行，也可公共交通。周邊飯店多，吃飯方便。

看五月天住在鑫海錦江的家庭房。出門方便，左拐就是史家衚衕，右邊走不遠有地鐵五號線和八號線，交通便捷。酒店大堂氣派，房間面積較大，床品整潔，設施齊全。非常感謝前台小祁小何熱情周到的服務。臨退房時，經理小李親自去房間幫我們拿遺忘的充電線，真可謂是強將手下無弱兵。再來北京，鑫海錦江依然還是首選。

The hotel is well-located, offering convenient access to a nearby station and within walking distance of Wangfujing, while being slightly removed from the busier (and more expensive) center of that area. There are also plenty of affordable local dining options close by. Check-in was smooth, requiring a 500 RMB deposit, which was promptly refunded upon check-out. The room was spacious and generally well-maintained, with good cleaning service. The bed was slightly firm, but the room was equipped with daily-provided bathroom amenities, effective heating, complimentary bottled water, comfortable slippers, and robes. It was spring during our stay, and high dust levels in the city affected the air quality in the room, which could be a concern for guests with allergic rhinitis. Additionally, the hotel's policy of not operating air conditioning during spring resulted in occasional discomfort at night, although a fan was provided quickly upon request. Hotel facilities were not extensively used, but we noted they had a good-sized conference and banquet area, which could be useful for business or event travelers. The neighborhood around the hotel felt safe and was pleasant for walking, with easy access to transportation and food options. The hotel itself was well soundproofed, ensuring a quiet stay despite its central location. One notable drawback was the language barrier. Despite being a 4-star hotel, none of the staff we encountered spoke English, which made communication challenging. On several occasions, calls to the reception desk were disconnected without resolution, which felt unprofessional. Lastly, we chose not to avail of the hotel's breakfast due to its relatively high price, but the abundance of nearby, affordable dining options made this a non-issue. Overall, I would still recommend this hotel to business and family travelers looking for a centrally located, safe, and generally comfortable place to stay.

夫妻出遊，訂3晚，洗漱用品我沒用，但每天都包含在費用裏，第二晚是我打電話讓人送上來的。

致北京鑫海錦江酒店： 您好！ 我們於近期預訂了貴酒店的家庭房，入住共四晚。在此，我想對入住期間感受到的出色服務，特別是服務人員董鑫的貼心幫助，表示誠摯的感謝。 入住首日，我們便遇到了老牌酒店常見的空調問題。當時室外氣温舒適，但室內卻比較悶熱。我們向客房部反映後，工作人員第一時間送來了風扇，並耐心解釋了酒店的節能政策，響應非常迅速。 真正讓我們感動的是後續的跟進。第二天，我們再次表達了因炎熱帶來的不適。服務人員董鑫在得知情況後，給予了我們極大的關注。他不僅持續、主動地跟進此事，盡力為我們協調，還貼心送來了果盤以示歉意與關懷。他的熱情和專業，極大地緩解了我們的焦慮，讓我們感受到了家人般的温暖。 雖然硬件上存在一點小遺憾，但董鑫女士以及酒店團隊所展現出的“以客為先”的服務精神，完全彌補了這點不足。有這樣優秀的員工，是貴酒店的財富。 再次感謝董鑫和所有為我們提供過幫助的員工！祝酒店越來越好！

房間整潔，交通方便，服務優質

位置很好，方便出行。但是空調衹有中午11點到24點有，並且是酒店統一設定温度26度，空調面板是擺設，震驚到我了。。給孩子熱的一晚上沒睡好，第二天早晨直接低燒，立馬捲鋪蓋跑路🤦♀️

出差多次入住，方便便捷，環境大氣

位處尊貴地段，但附近並沒有足夠便利民生的商鋪。畢竟酒店歷史悠久，房間設施比較老舊，特別是放濕机应該是從来沒有清潔過，机內積滿厚厚的黃色污垢，十分嚇人，健身室也关闭了。住了四晚，換過一次房，原因是房內滿有燒炭味，任何方法也驅散不了，溫度也異常高，之後的房间雖然面積細了，但一切正常。就算掛了牌以及亮了請勿打擾燈号，仍私自进入房間，令人費解。所有員工均欠缺笑容，訂了三人房但只備两人份用品

在鑫海錦江大酒店住了兩天，體驗感不錯，入住當天前台Li經理高效幫我處理個人私事，盡心盡職盡責，前台小He姐姐 熱情温柔效率高，入住手續辦理迅速，所處位置優越，距離地鐵站很近，總之，好評！

酒店地理位置非常的好，出門吃飯比較方便。前台服務周到熱情。房間佈局很舒適，空間寬敞，空調給的很足，十分的暖和。

房間老舊也就算了，第一晚九點去衞生間淋浴區都是頭髮未打掃，床單也沒換有頭髮。其他傢俱灰多，燈光也很暗。空調大檔位很吵。服務也很一般，響應較慢。除了説對不起沒有其他措施了。

酒店位置不算很中心，設施比較老舊，沒辦法老酒店，但是服務還是好的，看到我們是親子，給升級了一個房型，寄存行李也方便。

前台服務非常不錯，對有需求及時響應，免費升級了房間，房內設施一般，總體還可以，值得推薦