貝德福德村莊飯店The Grand

When we arrived, there was no free water in the room, so we had to grab a mini fridge water as we were in a rush to head out. The first night, our room lock locked us out when we tried to get in around midnight. It took the night staff about 1.5 hours to resolve it. The night staff was apologetic and promised she would let the manager know about this and make sure we are "taken care of" during this stay. There was no "taken care of" - we were charged for the mini fridge water; there were no complimentary drinks or discount offered; the morning staff that checked us out did not acknowledge the incident - did not sympathize or apologize when we mentioned the incident and only said "yeah we try to keep the locks updated". The morning staff also appeared clueless and unhelpful when we asked if there are areas to walk around for some nature or town nearby or short drive away. I did not expect this level of bad service and communication for this price.

I'd give it 5 stars but, as a first time visitor, it was confusing. We followed the signs for the Inn, ended up carrying our bags up stairs and into a banquet hall, and found the front desk with a sign saying that the host was away and would be back in a few minutes. We waited for a long while before finally calling. That's when Noah told us that we were at the wrong Inn (there are two? We didn't book the Grand -- we booked the Bedford Village Inn). That meant carrying bags back down stairs and heading to the main grey building. Overall, it was one of the most unpleasant starts to a hotel visit that we've experienced. Noah helped a lot and was wonderful, and the rest of our stay was great. We may go back, but I definately wouldn't recommend the Inn to someone who didn't already know their way around. The frustration is a lot to get past.

The room was exceptionally clean and the staff were all amazing and very professional! We loved the variety of the dining options on site as well.

Buyer beware! We stayed at this lovely place for a very high price from *******. When we got to the Inn they told us we owed another $125 for convenience fees. We got nothing for this. The Inn cost way more than it was worth!

The hotel was very nice, but noisy. It want worth the money.

A Truly Grand Experience – Unparalleled Hospitality! From the moment we arrived at The Grand at Bedford Village Inn, we were treated like absolute royalty. This exquisite boutique hotel seamlessly blends luxury, charm, and warmth, creating an unforgettable experience. What truly sets The Grand apart is its phenomenal staff. Every single team member went above and beyond to ensure our stay was perfect. From the front desk to the housekeeping staff and restaurant servers, everyone exuded genuine kindness, professionalism, and attentiveness. They anticipated our needs before we even had to ask, making us feel completely at home. The accommodations were immaculate—elegantly designed, supremely comfortable, and filled with thoughtful touches. The on-site dining was nothing short of spectacular, with delicious, locally sourced cuisine and impeccable service. Every detail of our stay reflected the inn’s commitment to excellence. If you’re looking for a place that offers world-class service in a setting of pure elegance, The Grand at Bedford Village Inn is it. A true gem that we cannot wait to visit again! ⭐⭐⭐⭐⭐ Highly recommended!